broke my fridge and charged me

Phone dial a fridge because my 3yr old fridge did not get cold. They cut the pipes and said it was a internal leak And it should be taken to their workshop. I paid R700. After a week they brough it back with a crack through the back inside of the fridge And not working. After many complains and 1000 excuses they fetched the fridge again. Every week I had to phone to follow up, and every time Shaun or Leonard said:\ it is working