Stove not working

How is it possible that I baught this stove on may 7th. And today june 25th it's not working. No sighn of burn. Full power on and it's just not working. This is the second stove iv baught in less than a year and I'm not letting this one go! Your brand is a ***** and worse part is the shop doesn't want to take it after 7 days! What the actual he'll. In winter. In an informal settlement we have no stove. It's storming in Cape Town to not have a method to cook warm food. I'm highly upset someone better call and come get this! I'm not paying another dime for a stove!