Die Bakkiebox Canopy defects

We bought the canopy and it was installed at our premises October. We noticed in December that it is leaking and the one cable is hanging. Despite our efforts to stick it again it keeps coming loose. I notified them and unfortunately the after sales customer care isn't as I expected. They advised that I need to take the vehicle to their premises as they do not travel for warranty queries. Sadly when we discovered it was leaking, we had a load in the back that got damaged in the process, guess we will have to sort it ourselves despite "warranty". Other than that, it's a good looking product