LE
Lucinda E
Active since Dec 2014
29
Reviews
0
Industries
Reviews
29 reviews2 months ago
Die Bakkiebox Canopy defects
We bought the canopy and it was installed at our premises October. We noticed in December that it is leaking and the one cable is hanging. Despite our efforts to stick it again it keeps coming loose. I notified them and unfortunately the after sales customer care isn't as I expected. They advised that I need to take the vehicle to their premises as they do not travel for warranty queries. Sadly when we discovered it was leaking, we had a load in the back that got damaged in the process, guess we will have to sort it ourselves despite "warranty". Other than that, it's a good looking product
0 replies
13 months ago
A&O Cool Aircons ****med us from our Deposit!!
BEWARE! Aleck (Business nr K2024657464 - not sure if this is even real, contact nr 065 872 1988) quoted us for installation of an Aircon in December 2024. He required 80% deposit to buy the stock. Since then he made appointments, NO SHOW, he does not even have the audacity to let us know he is not coming. We then both agreed he will refund is. He supp**** **** proof of payments, he does not answer and when he does he is rude and unprofessional. 3 Months later he still has not paid us back, he ****med us from our deposit! We have given him multiple opportunities to correct this as he says "He does not have the money to refund is" before I posted this. Almost 4 months now.
0 replies
18 months ago
Once you open an account, and pay it off and close it. You are NEVER allowed to open one again.
Once you open an account, and pay it off and close it. You are NEVER allowed to open one again. When I was younger I had one and I paid it off, I closed it and I can still login into my account, I even have a limit available but when I phoned it they said the account is closed even though I still have access, and I can NEVER open one with them again even though I am more qualified now than I was back then. How do these people do business? First time hearing of this.
53 replies
20 months ago
E-Book you can't even Download / App not working
It was the first time purchasing a book from Snapplify (Unisa bookstore), previously I bought from other channels. I struggled the whole day to try get the app on my phone to work (I have a Samsung S20+), later on I downloaded the Microsoft Snapplify app on my pc to try and download the PDF book I paid R540 for just to find out you can ONLY view this book on the App that is not working on my phone even. You can't download it to print, add to a kindle or convert to an audio file to exercise your form of learning. I am very disappointed and will be requesting a refund.
53 replies
82 months ago
Payment Processed but NOTHING RECEIVED??? NO FEEDBACK
I resigned at my previous employer and decided to withdraw my retirement fund. Forms was submitted beginning of June. I got confirmation on my right email address :"Kindly be advised that as per the system we have received the withdrawal claim from company on the 11/06/2019 .Please note that the standard timeframe for claims to be settled is between 4 to 6 weeks ." In beginning of July I asked for more information and no one answered me on your email address, I reached out to the Facebook page, after 2 days a lady phoned me and said its being processed she will phone me on the 8th again. NO PHONE CALL on the 8th, so I try to get in contact again!! After 2 days your Facebook page responds saying they sent an email to me. I told them I did not receive ANYTHING. They sent me the email address they used and it was WRONG. Then they said Payment was processed on the 2nd so I freaked out telling them I did not receive anything!!!! I sent my bank statements saying I want an answer by 5, NO RESPONSE!! If you could get something so simple as an email address wrong, you probably paid my hard earned funds to a total stranger!!!!! Disgusting
74 replies
105 months ago
Vodacom took 5gig from me in less than 24 hours
VODACOM IS TAKING OUR DATA AGAIN. Normally i get 3gb on my account. By Friday i got notified that in running low on data (which normally only happens around the 23rd). But gave them the benefit of the doubt and added a 5gb on my account again at exactly 09September 22:25 pm. So now when I checked my balances its 0!!!!! It just took all my airtime (which was around R170) because i ran out of Data??? Best is BEFORE I started using my 5gb, i reset my data usage calculator on my phone and switched off all unnecessary applications, according to that I actually used less than 500megs, so where is my DATA!!!
122 replies
110 months ago
6 Years "Valued" Customer. ENOUGH IS ENOUGH
<p>A MUST read to potential customers and existing customers looking to leave <br />I've been a "valued" customer of Vodacom for 6 years. Yes 6 years. For every 1 good experience, i had at least 10 bad experiences and this one is where I finally draw the line.</p> <p>I have 4 Vodacom lines with a monthly business contribution of R1500+.</p> <p>1 of my lines ended January, i was considering upgrading but due to no stock and no feedback after 3 weeks, I decided to LAPSE the contract and go to prepaid. That was NEVER done and I ended up paying February, March for the phone still after I cancelled it again and again. No Efficiency</p> <p>2. I opened a new contact last year and gave instruction to use a prepaid nr of mine to load the contract on, once again vodacom just did whatever they want.</p> <p>3. Due to unresolved issues, I refused to pay Vodacom the monthly premium until it's resolved. This whole week emails has been going up and down, they are unable to give my issues to one person to resolve, instead i need to explain myself to 4 different people every time.</p> <p>Without warning Vodacom suspended my lines today. I could not receive calls and also not make calls. I have tried numerous times to phone and try correct, 20 minutes wasted on the line with no results, rude customer agents, tried to explain to the billing department my situation and was told "your line will be activated once you've paid". This was after i went online and resubmitted the payment to be debited.</p> <p>Then i tried again to phone the customer care just after 10 to ask to reinstate my lines, which was terrible because the lady was irritated before answering any questions, i even asked how are you, her answer was "good, how can i help" in a rude manner.</p> <p>Line cut out. I was in an emergency situation where i was unable to get hold of anyone. I was in a panic state and stranded.</p> <p>Thank you once again Vodacom. I'll share my wonderful 6 years service stories with all friends and their friends and their friends. </p>
56 replies
118 months ago
Unclear/ False Advertising
<p>I've been using postnet for a very long time and the R99 special. From my knowledge ANY parcel under 5kg is R99 to any Postnet. </p> <p> </p> <p>So this morning I went to a branch with a blanket to send it to another Postnet, I did not have a box so I asked the Lady for a box. She gave me one and all was good until she told me I must pay in because it exceeds the weight. </p> <p> </p> <p>I disagreed and said I weighed it at home and its maksimum 4kg. She agreed that the parcel is less than 5kg. She then told me I'm paying extra for Volumetric and showed me to the poster which caused more confusion because it says 15kg max volumetric. </p> <p> </p> <p>It started a disagreement and I ended up refusing to speak to her as she was getting very arugant. So the owner tried to explain Volumetric to me like a school child which was irrelevant because my question was "Why must I pay more when I am within the 2 limits of less than 5kg and less than 15 volumetric kg". </p> <p> </p> <p>It ended in a huge argument and I left. As I went onto your website it states clearly "All just R99 for your first KG!!!", NOT FIRST 5 VOLUMETRIC KG!!!</p>
0 replies
118 months ago
Incomplete Capturing, Unresolved Enquiries
<p>1: I emailed my claim 10 July 2016 with message "</p> <p>Good day</p> <p>I had to go see a doctor very urgent Saturday and she charged me normal rates and an emergency fee due to being after hours.</p> <p>We were unable to put it through on the medical aid as it was my 1st visit and to spare time I paid by card.</p> <p>Can I claim this back?</p> <p>Doctor was Dr K Magau and Partners on my Doctors Network List.</p> <p>I paid in total Rx,xx</p> <p>Kind Regards<br />Lucinda" </p> <p>2: Received a Reply 11 July asking for the Attached Invoice so I forwarded it. </p> <p>3: I received an Email 20 July saying that it has been received and I must ensure that MY banking details are updated. </p> <p>4: By 5 August I have received NO FEEDBACK and I decided to phone. The Call Center Agent confirmed my details and informed me that there is NO contact details on my profile which I could not believe! I refused to speak to him because he did not listen to what I tried to explain. </p> <p>5: I phoned back and reached a Supervisor/ Manager. She said she will try find out and phone me back. She phones back saying I never gave contact details on my application which made me go back to my application and on Page 9 is ALL MY contact details they apparently did not have. </p> <p>6: She said they paid the dr the claim because I never put an instruction in my original email. Please see point 1. Then she said I should claim it back from the doctor which I REFUSE to do because it's almost 3 weeks back AND the balance due on the bottom was 0 PLUS I said in my email REFUND ME!! </p> <p>7: I was asked to send the Proof of Payment ( slip ) which I did and have not received any feedback yet. </p> <p>- I am so disappointed by the fact that my profile was incomplete nr 1</p> <p>- I am very sad with the fact that my email with instruction was not read properly, If unclear I was not contacted because they did not have details they missed. </p> <p>- I feel my honesty was questioned when they kept on trying every angle to make me the guilty one AFTER the supervisor saw all the emails I sent. </p> <p> </p>
106 replies
119 months ago
Samsung don't value their customers
<p>This is ridiculous and thats why we encourage our friends not to support Samsung. <br />1: Bought a Note 5 which is supposed to be a top phone in 2015<br />2: Screen leaked inside from a corner and progressed right across the screen. They came to the conclusion that there was no physical damage and no reason for why it leaked accept that we used the wrong protection cover that caused pressure so you used our free screen repair to fix your problem<br />2: The phone didn't want to speed charge a few months ago and we took it in again. Was assessed and came to the conclusion its the memory board so you fixed your faulty device again and erased all our memories and photos. Did not even attempt to back it up. <br />3: Few Months later the screen leaked again but this time it was covered with ink within 24 hours and unusable. This phone had a screen protector on and the cover they said we must use. The phone has been lying on the counter and there was no physical damage from our memory but when they assessed it they found a crack in the screen after i showed them pictures i took of the screen not having a crack. But we accepted it.</p> <p>Now my problem is even with Samsung admitting to the first screen repair being done with NO damage from our side but still our problem, they will not repair our screen as this is basically "our" fault and 2nd repair.</p> <p>They took our phone in June and we still have not gotten it back. They ignore my emails now.</p>
53 replies
Review Distribution
5 Star
1 (3.4482758620689653%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
16 (55.172413793103445%)
1 Star
12 (41.37931034482759%)