Snapplify
Claimed Business
Snapplify
Claimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
0Trustindex Rating
#13Ranked In Education & Training
1158 hours 50 minutesAverage Time To Reply
-100 NPSRecommended: Unlikely
Replied to 100% of negative reviews
Typically takes less than 950 hours 34 min to reply
TrustIndex
0
Score
Ranking
#13
in Education & Training
Avg Reply
1158 hours 50 minutes
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Typically takes less than 950 hours 34 min to reply
Review Distribution
2.3|3 Reviews
May '25 - Apr '26
5(0%)
4(33.3%)
3(0%)
2(33.3%)
1(33.3%)
5(0%)
4(33.3%)
3(0%)
2(33.3%)
1(33.3%)
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZM
Zinhle M
1 reviews | Active since Jan 2020
19 Feb 2026, 07:05
service and process not good
Dear Snapplify, I have been trying to use open reader and it has not been working for over a day. The agents seem to be auto replying as all their responses are similar with no indication of help. I still do not have access to the ebook I ordered and I am forced to install their app which is unfair in a way.
Helpful (0)
|Replies (0)ZM
Zinhle M
1 reviews | Active since Jan 2020
19 Feb 2026, 07:05
service and process not good
Dear Snapplify, I have been trying to use open reader and it has not been working for over a day. The agents seem to be auto replying as all their responses are similar with no indication of help. I still do not have access to the ebook I ordered and I am forced to install their app which is unfair in a way.
0
Replies (0)SH
Shirlene H
1 reviews | Active since Jan 2020
19 Dec 2025, 18:55
Edit on previous review
Update on previous review - Snapplify responded to all concerns in a very professional and respectful way. They contacted me and listened to all the navigation problems.
Helpful (0)
|Replies (0)SH
Shirlene H
1 reviews | Active since Jan 2020
19 Dec 2025, 18:55
Edit on previous review
Update on previous review - Snapplify responded to all concerns in a very professional and respectful way. They contacted me and listened to all the navigation problems.
0
Replies (0)SH
Shirlene H
1 reviews | Active since Jan 2020
10 Dec 2025, 07:51
A Difficult Site To Navigate
The App is very user unfriendly and makes it so hard to place an order. It is easier go directly to bookstores and get what you need from them. I have been registered on this site for about 3 years and it is a very hard to navigate. Schools could possibly include a variety of stockist and not only snapplify. This should be the last resort.
Helpful (0)
|Replies (0)SH
Shirlene H
1 reviews | Active since Jan 2020
10 Dec 2025, 07:51
A Difficult Site To Navigate
The App is very user unfriendly and makes it so hard to place an order. It is easier go directly to bookstores and get what you need from them. I have been registered on this site for about 3 years and it is a very hard to navigate. Schools could possibly include a variety of stockist and not only snapplify. This should be the last resort.
0
Replies (0)DI
Denis I
1 reviews | Active since Jan 2020
25 Mar 2025, 09:41
Worst app ever
One of the worst apps I have ever used, constantly crashes, slow and can't even open a pdf 90% of the time. Have no clue how something can be optimised this horribly. It's almost like they had to do this on purpose.
Helpful (0)
|Replies (0)DI
Denis I
1 reviews | Active since Jan 2020
25 Mar 2025, 09:41
Worst app ever
One of the worst apps I have ever used, constantly crashes, slow and can't even open a pdf 90% of the time. Have no clue how something can be optimised this horribly. It's almost like they had to do this on purpose.
0
Replies (0)JPDP
Jacques Paul Du Plessis
1 reviews | Active since Jan 2020
25 Nov 2024, 15:27
Great support staff
Great support service, they promptly assisted with my issues.
Helpful (0)
|Replies (0)JPDP
Jacques Paul Du Plessis
1 reviews | Active since Jan 2020
25 Nov 2024, 15:27
Great support staff
Great support service, they promptly assisted with my issues.
0
Replies (0)JPDP
Jacques Paul Du Plessis
1 reviews | Active since Jan 2020
25 Nov 2024, 15:04
Terrible website, best avoided if possible
There service keeps breaking and removing purchased books from my account
Helpful (0)
|Replies (0)JPDP
Jacques Paul Du Plessis
1 reviews | Active since Jan 2020
25 Nov 2024, 15:04
Terrible website, best avoided if possible
There service keeps breaking and removing purchased books from my account
0
Replies (0)LE
Lucinda E
1 reviews | Active since Jan 2020
30 Aug 2024, 15:19
E-Book you can't even Download / App not working
It was the first time purchasing a book from Snapplify (Unisa bookstore), previously I bought from other channels. I struggled the whole day to try get the app on my phone to work (I have a Samsung S20+), later on I downloaded the Microsoft Snapplify app on my pc to try and download the PDF book I paid R540 for just to find out you can ONLY view this book on the App that is not working on my phone even. You can't download it to print, add to a kindle or convert to an audio file to exercise your form of learning. I am very disappointed and will be requesting a refund.
Helpful (0)
|Replies (0)LE
Lucinda E
1 reviews | Active since Jan 2020
30 Aug 2024, 15:19
E-Book you can't even Download / App not working
It was the first time purchasing a book from Snapplify (Unisa bookstore), previously I bought from other channels. I struggled the whole day to try get the app on my phone to work (I have a Samsung S20+), later on I downloaded the Microsoft Snapplify app on my pc to try and download the PDF book I paid R540 for just to find out you can ONLY view this book on the App that is not working on my phone even. You can't download it to print, add to a kindle or convert to an audio file to exercise your form of learning. I am very disappointed and will be requesting a refund.
0
Replies (0)JW
Jacqui W
1 reviews | Active since Jan 2020
16 Feb 2024, 06:21
useless snapplify
There should be a "minus" option as they don't deserve even the one star rating :( absolutely SHOCKING experience and we are completely irritated by their email opening line of "thank you for your patience" we no longer have any patience with their unbelievable incompetence and don't think we will ever receive our order.
Helpful (0)
|Replies (0)JW
Jacqui W
1 reviews | Active since Jan 2020
16 Feb 2024, 06:21
useless snapplify
There should be a "minus" option as they don't deserve even the one star rating :( absolutely SHOCKING experience and we are completely irritated by their email opening line of "thank you for your patience" we no longer have any patience with their unbelievable incompetence and don't think we will ever receive our order.
0
Replies (0)