ZQ
Zinhle M
Active since Jul 2016
46
Reviews
0
Industries
Reviews
46 reviews1 month ago
Exam- Invigilator issues - worse experience
Dear Milpark, I am writing to formally raise my concern regarding the difficulties I experienced during my Corporate Financial planning examination. At 09:50, the exam platform had not yet opened, which caused a delay in starting. The exam only became accessible at 10:05, resulting in a 15‑minute late start. This delay was also added to by the invigilator’s check‑in process, which required additional time. During this period, I contacted the support team by phone and email, but unfortunately, I received no effective assistance. Although I attempted the check‑in process, I was eventually disconnected. When I reported this issue, I was advised to refresh the page repeatedly. Despite following these instructions, the invigilator application continued to request a code, which I communicated to the agent. However, this concern was disregarded, and I was instructed to proceed without the application being connected or recording. This situation left me extremely stressed and anxious, as I was losing valuable exam time. My primary concern is whether my exam will be marked, given that it was written without the invigilator application recording. I spent approximately 30 minutes attempting to resolve these technical issues, including contacting the Invigilator App support team via WhatsApp, who then referred me back to Milpark support. I am deeply concerned that such issues occurred at a reputable institution, as they significantly disrupted my examination experience. I kindly request that this matter be investigated and resolved urgently to ensure fairness and clarity regarding the marking of my exam. Thank you for your attention to this matter. I look forward to your prompt response.
53 replies
2 months ago
I guess things will never change at Milpark Education
We are still experiencing the same issues that have been promised to be fixed. We cannot access assignment marking guidelines or feedback scripts. The technical team seems to have no idea what they are doing, and everyone else (lecturers/tutors) just keeps pointing us back to them. Studying with Milpark has become frustrating because there is zero support. The system has been updated, which is understandable from a technological perspective, but it has inconvenienced us to the point where we can no longer view certain icons and files that assist with our studies. Lecturers have the mentality that “well, you are doing a Postgrad, you should know by now how this works.” This is wrong because we are students — if we already had the knowledge of what we are studying, we wouldn’t be studying at all. I am a student that is really having a hard time with Milpark. 2 assignments done but yet no help regarding the feedback scripts.
106 replies
2 months ago
service and process not good
Dear Snapplify, I have been trying to use open reader and it has not been working for over a day. The agents seem to be auto replying as all their responses are similar with no indication of help. I still do not have access to the ebook I ordered and I am forced to install their app which is unfair in a way.
53 replies
2 months ago
stressful experience
Dear LexisNexis, Firstly, the website for online orders is not functioning properly. I had to place my order manually, which was inconvenient. Secondly, the call centre menu is not very clear or specific with its call options, which makes navigation difficult. Thirdly, your customer service team appears to be overwhelmed. Please consider adding more staff or implementing alternative solutions to improve the response time. I submitted my request 7–10 days ago, and it was only attended to this week. When I followed up with the administrator, I was told there is a high volume of orders. With respect, this should not be the customer’s problem. I struggled to make the order for the e-book. There are no instructions provided regarding the whole online process and the fact that you have to get through the third party to have access to the e-book. When I spoke to an agent today she said 'well that's how our process is and it is not only applicable to you but all student' I actually found this statement very condescending and inconsiderate.
53 replies
4 months ago
*********** and unreliable services
In June this year I acquired the Cartrack unit that according to their agent have a separate tag subscription. When I approved the debit order both the actual unit and tag were included on it. I recently receive a call that they never debited the full amount and they want me to pay the outstanding balance, first of all it took them 5 full months to pick that up and how is it my fault ? Secondly it’s the festive season monies are already allocated for, where will I get the money now? It’s not my faults but theirs. When the agent called (coloured lady) she didn’t want to listen to me.
56 replies
5 months ago
Online studying through Milpark a disaster!
Dear Milpark, I am really shocked at how you setup the online studying. The module I am currently doing we never had a class session and somehow we happen to have the feedback session only for it to not even be helpful with understanding the Module and calculations. It was set to give instruction nothing more. The exam we are to do online however writing is done separately. i am just confused and really disappointed. Nothing seems to be helping as you know all the teaching we are self teaching because none much of lectures are done to help us understand whatever we try to study on our own.
53 replies
6 months ago
STANDARD BANK HOUSE INSURANCE
We have a mortgage bond with Standard Bank which obviously comes with the house insurance. We moved in 2022 November but before moving in the bank and the developer confirmed they had done the house evaluation and they were satisfied. We then moved in. Upon occupying the space we encountered a lot of building and construction defects of which we did report to the developer and agent and it was brushed off. By that time we were not aware of the house insurance as most people would more especially if it is your first house to own. Fast forward to this year 2025, the house started leaking and we had to report to the bank. Mind you the policy linked to the house, we never received any policy documents or communication. Upon reporting I spoke to a lady by the name Benedictor who was nice enough to listen and confirm a booking for a bank assessor. This process took 3 days during which I had to follow up with the bank to find out when will the assessor come through reason to follow up is because there was no update. The assessor only contact when I followed up(this proves that there is no care and proper customer services). He (Sehlako) came to the house in the morning and I noticed that he had no step ladder, I then asked of which he **** and said it is the car boot. The house is a double story and this was noted by the agent at the call centre team. He came in and took pictures and when we got the room where it is leaking, he took pictures and started making comments on how his ladder will not reach the roof and this is when I realized that he is indeed lying he came unprepared to assess only just to sign and say 'I have done my job'. It happened that when he got tot he house I mentioned that he got a private assessor a week ago to do an assessment and he took a video. He than asked if he can use the video to take pictures as reference to his assessment case. Confused as I was I did send it to him. The point I am trying to make here is that the bank assessor have no honest and they are bias. He then said according to his assessment the insurance will not make a payment due to the claim being part of the exclusion. My concern and confusion is that firstly; why would you come in knowing that the house is a double story and you have no ladder, secondly why come in if you already concluded from your notes that the claim will not be successful. That's time wasting and not being considerate. I am really saddened by the way Standard Bank staff seem not to care about their clients. Another issue, I sent a request a week ago for the policy documents till today 22 Oct 2025 I haven't received them. I followed up no one responded. I also have a car through them I am so worried as even with the vehicle department they fail to communicate and there is no proper communication. Because of the bank's evaluator we are facing a big issue that now requires us to fix of which if the evaluator fact checked in 2022 we would be here today trying to sort it out.
162 replies
8 months ago
******* setup
I am really disappointed at Milpark services and the way of studying. I have spent the whole day trying to get a study book mainly because they no longer provide study material even though they charge an arm and a leg for modules. Their Vital source for books is useless just like their support staff that always have no idea of what is happening.
160 replies
8 months ago
Unbelievable bad service
Very relaxed team that have no sense or urgency. The website is very 2020, it's not updated to cater for online learning. A lot of struggle to navigate the site and everything you are looking for is hidden underneath something. The helpdesk answers 10 days after you logged the case. Reception keeps saying 'speak to the help desk'. Lecturers or tutor assistants are not available. It is just a nightmare. No help! No sense of urgency!
265 replies
9 months ago
Nonsense service
Worst service ever! Their 081180 number is useless, call it and just voice prompt with no proper direction and no agent answers. They keep debiting my account wrong and with no justification. why are you acting like a ****?
0 replies
Review Distribution
5 Star
9 (19.565217391304348%)
4 Star
0 (0%)
3 Star
2 (4.3478260869565215%)
2 Star
20 (43.47826086956522%)
1 Star
15 (32.608695652173914%)