LS
LexisNexis South Africa
Verified Business
LS
LexisNexis South Africa
Verified Business
8 Reviews (last 12 months)
Responds in 66 hours 25 min
Performance(last 12 months):
0Trustindex Rating
#10Ranked In Business & Legal Services
66h 25mReply Time
-100 NPSUnlikely
Replied to 75% of negative reviews
Reply time on negative reviews: 66 hours 25 min
TrustIndex
0
Ranking
#10
in Business & Legal Services
Avg Reply
66h 25m
NPS Score
-100
Recommended: Unlikely
Replied to 75% of negative reviews
Reply time on negative reviews: 66 hours 25 min
Review Distribution
1.1|8 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(14.3%)
1(85.7%)
5(0%)
4(0%)
3(0%)
2(14.3%)
1(85.7%)
Frequently Asked Questions About LexisNexis South Africa
LexisNexis South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. They reply to 75% of negative reviews, typically within 66 hours 25 min. Hellopeter has tracked LexisNexis South Africa across 180 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZM
Zinhle M
1 reviews | Active since Jan 2020
18 Feb 2026, 21:07
stressful experience
Dear LexisNexis, Firstly, the website for online orders is not functioning properly. I had to place my order manually, which was inconvenient. Secondly, the call centre menu is not very clear or specific with its call options, which makes navigation difficult. Thirdly, your customer service team appears to be overwhelmed. Please consider adding more staff or implementing alternative solutions to improve the response time. I submitted my request 7–10 days ago, and it was only attended to this week. When I followed up with the administrator, I was told there is a high volume of orders. With respect, this should not be the customer’s problem. I struggled to make the order for the e-book. There are no instructions provided regarding the whole online process and the fact that you have to get through the third party to have access to the e-book. When I spoke to an agent today she said 'well that's how our process is and it is not only applicable to you but all student' I actually found this statement very condescending and inconsiderate.
Helpful (0)
|Replies (0)ZM
Zinhle M
1 reviews | Active since Jan 2020
18 Feb 2026, 21:07
stressful experience
Dear LexisNexis, Firstly, the website for online orders is not functioning properly. I had to place my order manually, which was inconvenient. Secondly, the call centre menu is not very clear or specific with its call options, which makes navigation difficult. Thirdly, your customer service team appears to be overwhelmed. Please consider adding more staff or implementing alternative solutions to improve the response time. I submitted my request 7–10 days ago, and it was only attended to this week. When I followed up with the administrator, I was told there is a high volume of orders. With respect, this should not be the customer’s problem. I struggled to make the order for the e-book. There are no instructions provided regarding the whole online process and the fact that you have to get through the third party to have access to the e-book. When I spoke to an agent today she said 'well that's how our process is and it is not only applicable to you but all student' I actually found this statement very condescending and inconsiderate.
0
Replies (0)AP
Anthony P
1 reviews | Active since Jan 2020
11 Feb 2026, 17:39
LexisNexis South Africa: When “Premium Legal Services” Comes with Premium Surprises
In South Africa, we are unfortunately no strangers to businesses that rely on glossy marketing and selective transparency to entice unsuspecting customers. What is more disturbing, however, is when this conduct appears to come from companies that position themselves as pillars of credibility and custodians of trusted information. Enter LexisNexis South Africa — a brand that presents itself as a leader in legal and property information services. One would reasonably expect clarity, integrity, and full disclosure from such an organisation. Instead, what customers encounter is a masterclass in how to say just enough… but not quite everything. The advertised offering sounds straightforward and reassuring: Full deeds searches Access to Deeds Office records The ability to obtain Surveyor General (SG) plans All very impressive. All very convincing. You register. You are prompted to purchase credits to use the services. Fair enough — services cost money. You purchase the credits. Only then — at the point where you are about to conduct your first search — does the small but very significant detail appear: you will be charged for the search even if it returns no results. Yes, you read that correctly. Whether you find what you’re looking for or not, the meter runs. This critical piece of information is conveniently absent during the marketing phase and notably absent when you are encouraged to purchase credits. It materialises only after your money is safely secured. At that stage, what is a customer to do? The credits have been bought. There is no turning back. So you proceed — as most reasonable people would — trusting that a “Deeds Office search” will, at the very least, locate a legitimate property. Except… it doesn’t. You try again, perhaps thinking it was a minor input error. Another charge. Another null result. More credits deducted. Still no property found — on what is supposedly a Deeds Office search platform. The following day, you raise the issue. You explain that it is unreasonable to be charged repeatedly for null results. The response? A polite but firm refusal to refund. The explanation: “The Deeds Office charges for every search.” That may very well be the case. But here’s a novel concept: disclose that clearly and upfront. Place it boldly in the marketing material. State it before customers are required to purchase credits. Transparency is not a radical business model — especially for a company trading on the strength of its credibility. Instead, customers are left feeling as though the business model depends less on successful searches and more on the inevitability of repeated, billable attempts. For a company operating in the legal information space, where trust and ethics should be non-negotiable, this approach is deeply disappointing. When profit eclipses transparency, credibility becomes collateral damage. LexisNexis South Africa, perhaps it’s time to reflect: integrity is not a premium add-on. It should not require credits.
Helpful (0)
|Replies (0)AP
Anthony P
1 reviews | Active since Jan 2020
11 Feb 2026, 17:39
LexisNexis South Africa: When “Premium Legal Services” Comes with Premium Surprises
In South Africa, we are unfortunately no strangers to businesses that rely on glossy marketing and selective transparency to entice unsuspecting customers. What is more disturbing, however, is when this conduct appears to come from companies that position themselves as pillars of credibility and custodians of trusted information. Enter LexisNexis South Africa — a brand that presents itself as a leader in legal and property information services. One would reasonably expect clarity, integrity, and full disclosure from such an organisation. Instead, what customers encounter is a masterclass in how to say just enough… but not quite everything. The advertised offering sounds straightforward and reassuring: Full deeds searches Access to Deeds Office records The ability to obtain Surveyor General (SG) plans All very impressive. All very convincing. You register. You are prompted to purchase credits to use the services. Fair enough — services cost money. You purchase the credits. Only then — at the point where you are about to conduct your first search — does the small but very significant detail appear: you will be charged for the search even if it returns no results. Yes, you read that correctly. Whether you find what you’re looking for or not, the meter runs. This critical piece of information is conveniently absent during the marketing phase and notably absent when you are encouraged to purchase credits. It materialises only after your money is safely secured. At that stage, what is a customer to do? The credits have been bought. There is no turning back. So you proceed — as most reasonable people would — trusting that a “Deeds Office search” will, at the very least, locate a legitimate property. Except… it doesn’t. You try again, perhaps thinking it was a minor input error. Another charge. Another null result. More credits deducted. Still no property found — on what is supposedly a Deeds Office search platform. The following day, you raise the issue. You explain that it is unreasonable to be charged repeatedly for null results. The response? A polite but firm refusal to refund. The explanation: “The Deeds Office charges for every search.” That may very well be the case. But here’s a novel concept: disclose that clearly and upfront. Place it boldly in the marketing material. State it before customers are required to purchase credits. Transparency is not a radical business model — especially for a company trading on the strength of its credibility. Instead, customers are left feeling as though the business model depends less on successful searches and more on the inevitability of repeated, billable attempts. For a company operating in the legal information space, where trust and ethics should be non-negotiable, this approach is deeply disappointing. When profit eclipses transparency, credibility becomes collateral damage. LexisNexis South Africa, perhaps it’s time to reflect: integrity is not a premium add-on. It should not require credits.
0
Replies (0)Jd
Justin d'Almaine
1 reviews | Active since Jan 2020
11 Dec 2025, 12:08
Questionable hiring practices
So I've app**** for jobs at LexisNexis. They must hire based on demographics or AI. As some backround info, I am an admitted lawyer with a masters degree, 4 years practical experience, 3 years writing and publishing experience in a job with another company, and have academic publications. While I accept they can hire whoever they want, I had one screening call, on a job that Linkedin recommended me as a top applicant. The other applications didn't get further than rejecting my CV outright, even jobs their own website recommended for me. Not even a screening call or interview. I asked for feedback and got an email saying 'your CV is impressive, but we're moving forward with other candidates', which didn't tell anything. The facts that they won't even consider, with my qualifications and experience, and that their own website recommended the jobs, there can only be one inference drawn, and that is that I don't fit the demographics to meet their requirements. And it's been quite a few jobs that I app**** for.
Helpful (0)
|Replies (0)Jd
Justin d'Almaine
1 reviews | Active since Jan 2020
11 Dec 2025, 12:08
Questionable hiring practices
So I've app**** for jobs at LexisNexis. They must hire based on demographics or AI. As some backround info, I am an admitted lawyer with a masters degree, 4 years practical experience, 3 years writing and publishing experience in a job with another company, and have academic publications. While I accept they can hire whoever they want, I had one screening call, on a job that Linkedin recommended me as a top applicant. The other applications didn't get further than rejecting my CV outright, even jobs their own website recommended for me. Not even a screening call or interview. I asked for feedback and got an email saying 'your CV is impressive, but we're moving forward with other candidates', which didn't tell anything. The facts that they won't even consider, with my qualifications and experience, and that their own website recommended the jobs, there can only be one inference drawn, and that is that I don't fit the demographics to meet their requirements. And it's been quite a few jobs that I app**** for.
0
Replies (0)MS
Magnus S
1 reviews | Active since Jan 2020
3 Nov 2025, 13:32
WHY YOU SHOULD AVOID LEXISNEXIS AT ALL COST
I have tried in vain, on more than one occasion and by both telephone and by e-mail, to get confirmation from LexisNexis regarding their bank account details so that I may settle their account. How can it be in this day and age that a Company is unable to confirm their bank account details ? Do they not want to get paid ????? You are a pathetic.
Helpful (0)
|Replies (0)MS
Magnus S
1 reviews | Active since Jan 2020
3 Nov 2025, 13:32
WHY YOU SHOULD AVOID LEXISNEXIS AT ALL COST
I have tried in vain, on more than one occasion and by both telephone and by e-mail, to get confirmation from LexisNexis regarding their bank account details so that I may settle their account. How can it be in this day and age that a Company is unable to confirm their bank account details ? Do they not want to get paid ????? You are a pathetic.
0
Replies (0)DS
David S
1 reviews | Active since Jan 2020
24 Oct 2025, 14:52
Bad service. Failure to process a refund.
LexisNexis made an unauthorised deduction from my bank account. I raised it my account manager on 6 October 2025, who rep**** to me and raised it with a sales administrator. Nobody came back to me. I queried when a refund would be processed on 13 October 2025. The next day, Catherine Pillay, indicated that she'd marked this issue for an urgent refund. The company has tried to keep my money as long as possible to earn interest off it. As of today, there is no indication when my refund will be processed. Thank goodness I have electronic access to Juta Online for my resourses. I've cancelled everything with LexisNexis because they don't value their customers.
Helpful (0)
|Replies (0)DS
David S
1 reviews | Active since Jan 2020
24 Oct 2025, 14:52
Bad service. Failure to process a refund.
LexisNexis made an unauthorised deduction from my bank account. I raised it my account manager on 6 October 2025, who rep**** to me and raised it with a sales administrator. Nobody came back to me. I queried when a refund would be processed on 13 October 2025. The next day, Catherine Pillay, indicated that she'd marked this issue for an urgent refund. The company has tried to keep my money as long as possible to earn interest off it. As of today, there is no indication when my refund will be processed. Thank goodness I have electronic access to Juta Online for my resourses. I've cancelled everything with LexisNexis because they don't value their customers.
0
Replies (0)NR
Nicolene R
1 reviews | Active since Jan 2020
22 Sept 2025, 08:20
Why I’m Switching from LexisNexis to Jut
The recent changes to the LexisNexis website are extremely disappointing. The previous MyLexisNexis platform was excellent, but the new site is confusing and far from user-friendly. I currently have a one-week trial with Juta, and after experiencing how much better and easier to use their platform is, I will not be renewing my LexisNexis subscription.
Helpful (0)
|Replies (0)NR
Nicolene R
1 reviews | Active since Jan 2020
22 Sept 2025, 08:20
Why I’m Switching from LexisNexis to Jut
The recent changes to the LexisNexis website are extremely disappointing. The previous MyLexisNexis platform was excellent, but the new site is confusing and far from user-friendly. I currently have a one-week trial with Juta, and after experiencing how much better and easier to use their platform is, I will not be renewing my LexisNexis subscription.
0
Replies (0)rN
rejoyce N
1 reviews | Active since Jan 2020
4 Jul 2025, 09:04
*********** Unbothered Poor Service
Very frustrated and disappointed with the service from Lexis Nexis. Very unprofessional and *********** consultants who dont know what they are doing. Management not bothered to resolve any issues. Such a a shame.
Helpful (0)
|Replies (0)rN
rejoyce N
1 reviews | Active since Jan 2020
4 Jul 2025, 09:04
*********** Unbothered Poor Service
Very frustrated and disappointed with the service from Lexis Nexis. Very unprofessional and *********** consultants who dont know what they are doing. Management not bothered to resolve any issues. Such a a shame.
0
Replies (0)FB
Friedel B
1 reviews | Active since Jan 2020
1 Apr 2025, 10:15
LEXIS NEXIS
Worst service ever. I have been leaving more than ten messages a day and sending more than 10 e-mails and stsill no assistance. You should be ashamed. As a software vendor you should be contactable and give assistance
Helpful (0)
|Replies (0)FB
Friedel B
1 reviews | Active since Jan 2020
1 Apr 2025, 10:15
LEXIS NEXIS
Worst service ever. I have been leaving more than ten messages a day and sending more than 10 e-mails and stsill no assistance. You should be ashamed. As a software vendor you should be contactable and give assistance
0
Replies (0)