LexisNexis South Africa
1.3|179 reviews
Responds in 66 hours 25 min
DS
David S
1 reviews | Active since Member
24 Oct 2025, 14:52
Bad service. Failure to process a refund.
LexisNexis made an unauthorised deduction from my bank account. I raised it my account manager on 6 October 2025, who rep**** to me and raised it with a sales administrator. Nobody came back to me. I queried when a refund would be processed on 13 October 2025. The next day, Catherine Pillay, indicated that she'd marked this issue for an urgent refund. The company has tried to keep my money as long as possible to earn interest off it. As of today, there is no indication when my refund will be processed. Thank goodness I have electronic access to Juta Online for my resourses. I've cancelled everything with LexisNexis because they don't value their customers.
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Replies (53)LexisNexis South Africa's replyOfficial
28 Oct 2025, 13:43Hi David, we are very sorry for the poor experience that followed. We have taken ownership of your case and escalated it to billing for immediate action. Thank you for your patience, and again, our apologies for the frustration this has caused.
Best regards,
LexisNexis South Africa's reply28 Oct 2025, 13:43
Official
Hi David, we are very sorry for the poor experience that followed. We have taken ownership of your case and escalated it to billing for immediate action. Thank you for your patience, and again, our apologies for the frustration this has caused.
Best regards,