DS
David S
Active since Apr 2018
6
Reviews
0
Industries
Reviews
6 reviews3 months ago
Pathetic courier company
Received an e-mail and a text to say that my package would be delivered today, between 08:00 and 17:00. At 16:45, I decided to call. I am no 3 in the queue. I wait. Just after the agent connects to a call, I can't even read out my tracking number and the line disconnects. I telephone back. I'm no 5 in the queue. Eventually I get to no 2. I wait again. Then the call drops. I waited at home the whole day. Why send a message to say that the parcel will be delivered that day when that isn't correct.
56 replies
6 months ago
Bad service. Failure to process a refund.
LexisNexis made an unauthorised deduction from my bank account. I raised it my account manager on 6 October 2025, who rep**** to me and raised it with a sales administrator. Nobody came back to me. I queried when a refund would be processed on 13 October 2025. The next day, Catherine Pillay, indicated that she'd marked this issue for an urgent refund. The company has tried to keep my money as long as possible to earn interest off it. As of today, there is no indication when my refund will be processed. Thank goodness I have electronic access to Juta Online for my resourses. I've cancelled everything with LexisNexis because they don't value their customers.
53 replies
11 months ago
Poor service
On 8 May 2025, I sent outstanding documents to Terrance via e-mail regarding my application for credit facilities. I followed up with him on 15 May; no reply. On 16 May, I contacted the call-centre and was advised that there is no credit application. I telephoned Terrance that day and he said that correspondence was received from credit and both he and Leon sat down and prepared a response (which had already been submitted by them) back to credit and that they were awaiting a response from credit. He said that he would phone me back in 3 - 4 days. He didn't. I phone Terrance on 08:45 this morning on his cell phone. Call rejected. I phoned Sindy at the Small business branch at 13:11, who said that she spoke with Terrance (while I was on hold) and that Terrance was on the phone directly with credit about my application. She said that Terrance would phone me back in 20min. He didn't. I phoned Terrance at 14:01. His cellphone rang until disconnected. For the first time I hear that Terrance has been in training all day, despite Sindy telling me, having checked Terrance's status on some or other database that he was "available" and that Leon was working remotely today, but available. Terrance sent me a WhatsApp message where he says that he cannot speak to me because he's on training. I telephoned Leon on his cellphone. It rang until the call terminated. My complaint is simply this - I can never get ahold of anyone to ask the progress of my credit application. When I phone the call centre, which I did this morning at 08:46, I am advised that there is no credit application which has been made by me. The only person who tells me that my credit application is in the works is Terrance - having last told me this on Friday 16 May. Thereafter, as mentioned, any attempt by me to get hold of Terrance has been unsuccessful.
0 replies
12 months ago
*********** bank
Tried to apply for a new credit card online on 03.03.2025. I've heard nothing further. Repeatedly, I have tried to contact BA / Absa card on its contact details online, viz. 0861 114 411. Dates of my calls: 13 March (8-minutes); 14 March (1-minute); 19 March (5-minutes); 24 March (11-minutes). On each occasion, I have never managed to speak to a consultant. On 25.03.2025, the bank advised that I will be notified once my credit card has been printed. Nothing further has been received. I have e-mailed the bank on 6, 9, 14, 15 April 2025. All the bank does is reply to me and say that a member of the sales team will reach out to me in about 48-hours. Nobody ever does. I telephoned the bank on 15 April 2025. I spoke with Zakia, call reference A62507806. Zakia advised me that her supervisor, Nishi, would call me later that day, if not, the next day. I have received no call from her. She refused to provide me with Nishi’s contact details as she is not authorised to do so. As I failed the security questions asked of me, I am not allowed to be told the status of my credit card application.
58 replies
47 months ago
Poor service
I attempted to renew my MTN contract, after being approached by its agent Mondo. This happened on 1 April. Shortly after, I received a text message to say that my application had "hit pause" after further documents were needed from me. Nobody told me that I needed to give documents, or even what it was that was needed. I then phoned them and was told that they needed a letter. This letter was emailed to them on 5 May. I phoned them again. I spoke to Nicolan who said that the letter had not been received [REF RC0224949]. He then referred the letter to sales for a decision. I phoned again on 17 May. I spoke with Noma [REF I8i82f9] who stated that a decision was needed from sales and that a further 7 days was needed. I phoned again on 25 May and was advised again that further time was needed by sales. In frustration I cancelled the upgrade and told the lady that I wanted to have no further dealings with this company. It is beyond inept. Almost two months to renew a contract. The lady who I spoke to cautioned me that if I renew my contract in a shop, that this would take a long time. I hardly imagine that a shop will take almost two months.
670 replies
98 months ago
Collision and unauthorized credit card use
When I rented a vehicle, I took out super or extended insurance cover. I was advised that my excess would be nil; and that cover would only be disclaimed in each of the following instances: racing; taking the car outside the borders of SA; and driving on a gravel road. I had a collision in the vehicle and duly advised Woodford ("W"). Without inspecting the damage, or learning of the circumstances surrounding the collision, I was told that I had breached a material term of the agreement. When I asked what term I had allegedly breached, this could not be answered. W demanded that I put the vehicle on a flatbed truck and return it to Durban at my expense. I refused and stated that this obligation wasn't sourced in the agreement. W then proceeded to put R24,000 through my credit card without my permission; at a time when it knew that I had disputed liability. I immediately phoned my bank and advised that my card had been used without my permission. My bank agreed and found that W had used my card without authorization and declined the transaction.
0 replies
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1 Star
6 (100%)