Mondo

Based on recent customer reviews, Mondo earns strong praise for fast WhatsApp responses and friendly sales agents handling phone contract applications. Customers consistently highlight quick chatbot interactions and easy onboarding. However, a recurring pattern of complaints involves misleading sales calls, unauthorised contract migrations, cancellation delays, and persistent debit orders after cancellation, which significantly damages trust for affected customers.

Mondo's biggest strength, according to Hellopeter's AI analysis, is Communication & Responsiveness. Customers repeatedly praise the speed of WhatsApp chatbot replies and how quickly sales consultants respond to enquiries. Many describe getting answers within seconds or minutes, with the WhatsApp channel singled out as the easiest and most convenient way to engage with Mondo.