Mondo
Based on recent customer reviews, Mondo earns strong praise for fast WhatsApp responses and friendly sales agents handling phone contract applications. Customers consistently highlight quick chatbot interactions and easy onboarding. However, a recurring pattern of complaints involves misleading sales calls, unauthorised contract migrations, cancellation delays, and persistent debit orders after cancellation, which significantly damages trust for affected customers.
TrustIndex
6.7
Jul '25 - Jun '26
Based on recent customer reviews, Mondo earns strong praise for fast WhatsApp responses and friendly sales agents handling phone contract applications. Customers consistently highlight quick chatbot interactions and easy onboarding. However, a recurring pattern of complaints involves misleading sales calls, unauthorised contract migrations, cancellation delays, and persistent debit orders after cancellation, which significantly damages trust for affected customers.
Mondo's biggest strength, according to Hellopeter's AI analysis, is Communication & Responsiveness. Customers repeatedly praise the speed of WhatsApp chatbot replies and how quickly sales consultants respond to enquiries. Many describe getting answers within seconds or minutes, with the WhatsApp channel singled out as the easiest and most convenient way to engage with Mondo.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I've received multiple missed called from you guys so I decided to answer to ask you to stop calling. The Agent was very rude and did not listen to my request. I also told her that I opted for the National dnc database but you guys are still calling. When I asked her where she was calling from, she hung up. I would like the matter investigated. You complaint number on your website does not work either. I would like for you to delete my information but first tell me how you got my information because the lady said the dealership which is incorrect because I dont have any vehicles under my name.
1 reviews | Active since Jan 2020
I've received multiple missed called from you guys so I decided to answer to ask you to stop calling. The Agent was very rude and did not listen to my request. I also told her that I opted for the National dnc database but you guys are still calling. When I asked her where she was calling from, she hung up. I would like the matter investigated. You complaint number on your website does not work either. I would like for you to delete my information but first tell me how you got my information because the lady said the dealership which is incorrect because I dont have any vehicles under my name.
1 reviews | Active since Jan 2020
They provide a good customer service, and what I like the most about Mondo is that they do not take long time to get back to respond me, and their business is legitimate. Pretty much it
1 reviews | Active since Jan 2020
They provide a good customer service, and what I like the most about Mondo is that they do not take long time to get back to respond me, and their business is legitimate. Pretty much it
The most common complaint about Mondo, based on Hellopeter's AI analysis of recent customer reviews, is Installation, Activation & Setup. While many customers report fast delivery and smooth SIM activation, a notable cluster describes wrong devices delivered, incorrect colours, routers that do not work in their coverage area, and delivery proceeding even after cancellation requests, leaving customers stuck with unwanted hardware.
Mondo has a TrustIndex of 6.7 out of 10 on Hellopeter, based on 7,055 reviews in the last 12 months. Hellopeter has tracked Mondo across 38,067 total reviews. How is the TrustIndex calculated? →