Active since Nov 2023
I have tried in vain, on more than one occasion and by both telephone and by e-mail, to get confirmation from LexisNexis regarding their bank account details so that I may settle their account. How can it be in this day and age that a Company is unable to confirm their bank account details ? Do they not want to get paid ????? You are a pathetic.
On 2 February 2025 I app**** at Old Mutual Unit Trust Managers for a new unit trust investment in my name. On 3 February 2025 I was informed by the consultant that I needed to provide company documents and I immediately advised her that I am applying in my own name and that no company is involved, hence no company documents are applicable. Since 3 February 2025 I have forwarded no less than 3 e-mails to Old Mutual Unit Trust Managers, all without the courtesy of a reply. Considering how difficult it has proven to be to open a simple unit trust investment with Old Mutual Unit Trust Managers, I dread to think how difficult it will be to get them to pay your money back when you redeem your investment. Given the bad experience, I cannot recommend Old Mutual Unit Trust Managers to my clients, friends or family.
I submitted the requisite forms for the sale of unit trusts to Sanlam on 3 November 2023. Despite daily telephone follow ups, I have to date hereof not received the proceeds, nor can Sanlam provide me with a date by when the proceeds will be paid out. It is simply unreasonable to expect clients to wait 10 days (and counting) to finalize the sale of unit trusts.
Regrettably I have not had a good experience with Sanlam Unit Trusts. Submitted the necessary forms for the sale of unit trusts to Sanlam on 3 November 2023. More than a week has passed and despite daily telephonic follow ups with Sanlam, they can still give no indication when the proceeds will be paid over. It shouldn't take weeks to sell unit trusts. Compared to other Unit Trust companies, Sanlam's performance so far is absolutely dismal. Avoid Sanlam if possible.
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