Die Burger
1.7|9 reviews
MK
Mahomed K
1 reviews | Active since Member
25 Nov 2015, 09:57
Bad Attitude
I called the call centre no several times for a query with an advertisement but with no satisfactory responses. I got through to a Samantha to leave the details with her. I gauged that she was shouting and asked her about it. She of course denied it. I also asked her if that was the way she spoke to other clients. While I was still speaking to her, she cut the call.<br> I called back and left a message for T van Zyl who was I was told was in charge. She returned my call and said that she had a recording that Samantha was not shouting and that it was I that was shouting. She also said that perhaps due to the \system"that used used there"
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Replies (75)Die Burger's replyOfficial
26 Nov 2015, 10:45Hello MASKDUN,
We certainly do not take pride in the fact that our service may have been considered unsatisfactory and hope that this can be set right.
Samantha has been in our service for many years and is experienced and well trained in dealing with clients from all walks of life. Shouting over the telephone is certainly no normal procedure in any aspect of our dealing with clients. To put the record straight, may we also mention that we have a recording that will make it clear that there was no shouting from our side.
It was also offered to Mr Maskdun to listen to the recording.
We are convinced that the whole issue was clearly based on a misunderstanding. Samantha answered the telephone when the complainant called, because the person to whom he actually wanted to speak, was not available right then. She gave him the proper telephone number, but also promised that the right person would call him back.
Kind Regards
Tammy Van Zyl
Sales Manager
We certainly do not take pride in the fact that our service may have been considered unsatisfactory and hope that this can be set right.
Samantha has been in our service for many years and is experienced and well trained in dealing with clients from all walks of life. Shouting over the telephone is certainly no normal procedure in any aspect of our dealing with clients. To put the record straight, may we also mention that we have a recording that will make it clear that there was no shouting from our side.
It was also offered to Mr Maskdun to listen to the recording.
We are convinced that the whole issue was clearly based on a misunderstanding. Samantha answered the telephone when the complainant called, because the person to whom he actually wanted to speak, was not available right then. She gave him the proper telephone number, but also promised that the right person would call him back.
Kind Regards
Tammy Van Zyl
Sales Manager
Best regards,
Die Burger's reply26 Nov 2015, 10:45
Official
Hello MASKDUN,
We certainly do not take pride in the fact that our service may have been considered unsatisfactory and hope that this can be set right.
Samantha has been in our service for many years and is experienced and well trained in dealing with clients from all walks of life. Shouting over the telephone is certainly no normal procedure in any aspect of our dealing with clients. To put the record straight, may we also mention that we have a recording that will make it clear that there was no shouting from our side.
It was also offered to Mr Maskdun to listen to the recording.
We are convinced that the whole issue was clearly based on a misunderstanding. Samantha answered the telephone when the complainant called, because the person to whom he actually wanted to speak, was not available right then. She gave him the proper telephone number, but also promised that the right person would call him back.
Kind Regards
Tammy Van Zyl
Sales Manager
We certainly do not take pride in the fact that our service may have been considered unsatisfactory and hope that this can be set right.
Samantha has been in our service for many years and is experienced and well trained in dealing with clients from all walks of life. Shouting over the telephone is certainly no normal procedure in any aspect of our dealing with clients. To put the record straight, may we also mention that we have a recording that will make it clear that there was no shouting from our side.
It was also offered to Mr Maskdun to listen to the recording.
We are convinced that the whole issue was clearly based on a misunderstanding. Samantha answered the telephone when the complainant called, because the person to whom he actually wanted to speak, was not available right then. She gave him the proper telephone number, but also promised that the right person would call him back.
Kind Regards
Tammy Van Zyl
Sales Manager
Best regards,