Different Life's replyOfficial
09 Jan 2026, 09:35Good Day Matilda,
We’re truly sorry to hear about your disappointment. We understand how frustrating it is when timing doesn't align.
Typically, because debit orders are processed by the banks a few days in advance, a cancellation made after the debit has occurred can be difficult to reverse immediately. However, we will ask our servicing department to look into your account details to see if there is anything we can do to assist or clarify the situation further.
Best regards,