Different Life
Claimed Business
AI Review Summary
Based on recent customer reviews, Different Life receives strong praise for individual consultants, with Tshepo Lehola frequently highlighted for professionalism, friendliness, and going above and beyond. Positive reviewers commend quick claim payouts, excellent communication, and genuine care. However, a significant number of negative reviews raise serious concerns about claim denials, prolonged claim processing times, unresponsive staff during claims, and allegations of being misled at the point of sale. The contrast between warm sales and policy service versus a difficult claims experience is a recurring theme.
Performance(last 12 months):
0Trustindex Rating
#49Ranked In Insurance
9 hours 43 minutesAverage Time To Reply
30 NPSRecommended: Likely
Replied to 100% of negative reviews
Typically takes less than 10 hours 39 min to reply
TrustIndex
0
Score
Ranking
#49
in Insurance
Avg Reply
9 hours 43 minutes
NPS Score
30
Recommended: Likely
Replied to 100% of negative reviews
Typically takes less than 10 hours 39 min to reply
Review Distribution
3.7|28 Reviews
May '25 - Apr '26
5(60.9%)
4(4.4%)
3(0%)
2(4.4%)
1(30.4%)
5(60.9%)
4(4.4%)
3(0%)
2(4.4%)
1(30.4%)
Frequently Asked Questions About Different Life
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (28)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNZ
Nokuthula Z
1 reviews | Active since Jan 2020
13 Mar 2026, 13:58
Amazing service
I would like to thank Palesa from Different Life for the amazing service and making sure everything went till the last day. You really produced exceptional service. Thank you.
Helpful (0)
|Replies (0)NZ
Nokuthula Z
1 reviews | Active since Jan 2020
13 Mar 2026, 13:58
Amazing service
I would like to thank Palesa from Different Life for the amazing service and making sure everything went till the last day. You really produced exceptional service. Thank you.
0
Replies (0)PM
Phystus M
1 reviews | Active since Jan 2020
6 Feb 2026, 20:21
True leadership and excellent customer service
Five stars for Different Life and specifically Tshepo Lehola. I hit a roadblock with my policy coverage, but Tshepo went above and beyond to find a solution. His communication was excellent throughout, and they followed up to make sure everything was correct. Exceptional leadership and customer service!"
Helpful (0)
|Replies (0)PM
Phystus M
1 reviews | Active since Jan 2020
6 Feb 2026, 20:21
True leadership and excellent customer service
Five stars for Different Life and specifically Tshepo Lehola. I hit a roadblock with my policy coverage, but Tshepo went above and beyond to find a solution. His communication was excellent throughout, and they followed up to make sure everything was correct. Exceptional leadership and customer service!"
0
Replies (0)SP
Similo P
1 reviews | Active since Jan 2020
29 Jan 2026, 05:45
Excellent Service
Good day I would like to express my gratitude towards Yanga. She is the most kind and caring person. She went above and beyond to assist me. She would constantly call for follow up. The service she provided me is rare and excellent. BIG UP's to her
Helpful (0)
|Replies (0)SP
Similo P
1 reviews | Active since Jan 2020
29 Jan 2026, 05:45
Excellent Service
Good day I would like to express my gratitude towards Yanga. She is the most kind and caring person. She went above and beyond to assist me. She would constantly call for follow up. The service she provided me is rare and excellent. BIG UP's to her
0
Replies (0)GN
Gloria N
1 reviews | Active since Jan 2020
14 Jan 2026, 12:13
Client Care as it should be
I have been a client of Different Life for a few years now and I would like to thank them for their consistent assistance and client care. Especially two consultants, Nico Moagi and Thsepo Lehola, that I have communicated with on a regular basis. Your personal interest is much appreciated.
Helpful (0)
|Replies (0)GN
Gloria N
1 reviews | Active since Jan 2020
14 Jan 2026, 12:13
Client Care as it should be
I have been a client of Different Life for a few years now and I would like to thank them for their consistent assistance and client care. Especially two consultants, Nico Moagi and Thsepo Lehola, that I have communicated with on a regular basis. Your personal interest is much appreciated.
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daddy T
1 reviews | Active since Jan 2020
29 Dec 2025, 08:22
None existent helpline
Am trying to make a claim and I need information on how to do it. I call your numbers on a monday ! Not a holiday a Saturday a monday at 10:21 am. I get an automated call saying no one can get to the call I must leave a massage we need that money for the funeral please help
Helpful (0)
|Replies (0)dT
daddy T
1 reviews | Active since Jan 2020
29 Dec 2025, 08:22
None existent helpline
Am trying to make a claim and I need information on how to do it. I call your numbers on a monday ! Not a holiday a Saturday a monday at 10:21 am. I get an automated call saying no one can get to the call I must leave a massage we need that money for the funeral please help
0
Replies (0)