GN
Gloria N
Active since Jul 2011
19
Reviews
0
Industries
Reviews
19 reviews3 months ago
Client Care as it should be
I have been a client of Different Life for a few years now and I would like to thank them for their consistent assistance and client care. Especially two consultants, Nico Moagi and Thsepo Lehola, that I have communicated with on a regular basis. Your personal interest is much appreciated.
56 replies
14 months ago
Not good enough
I am at my wits end and have spent so much time communicating on Whatsapp but still the issues persist. I don't have the capacity to spend hours on chatting ro comsultants while playing a waiting game. Not once have I been able to load a doctor's visit or a script without getting a FAILED on the screen. Today I have tried 5 times to load funds for a script but no luck. What happens in an emergency?? I need someone to sort this out pronto because OnePlan definitely does not deliver on your promises made when you signed me up.
159 replies
15 months ago
I had a query regarding a claim
I had a query regarding a claim. Was assisted by Sophie on whatsapp and issue resolved promptly and efficiently.
53 replies
15 months ago
I would like to than...
I would like to thank Wisane for her prompt and kind assistance with my query.
56 replies
18 months ago
Not as great as I thought
The 3 guys who handled my move were friendly and efficient and did everything with a smile. My low rating is as a result of a cupboard that was damaged and broken during the move. I was told that a claim has to be lodged within 3 days, however, this is not stipulated in their terms and conditions and a simple request to highlight where this is mentioned, has been ignored. Some of my things were scratched and I didn't bother pointing that out. I wasted my money paying for their insurance and I strongly suggest that potential clients are very sure that there is actual cover in place before paying for something they ultimately can't use. I now have a broken cupboard that has been with me for many years and part of a set of four without as much as an apology. For this lack of after service, I will never recommend them.
0 replies
19 months ago
Shocking Client Service
I opened a Standard Bank Consolidator cheque account on the 26th July with Lokwa Mongale. She arranged for the card to be sent to me by courier. On the 31st July I received an sms late in the evening enquiring whether I had used the card for a purchase. I responded that I hadn't as I had not yet received the card. The ***** department then called me and the card was cancelled. I informed Lokwa on the 1st August by email. On the 6th August I followed up with her but received no response. Followed up again on the 12th August and only then did she respond. She informed me that as someone had attempted to use the card *****ulently, the courier will destroy the card and I will have to collect the new one at a branch. On the 2nd Aug she confirmed that she had ordered a new card and it will be sent to the branch. After two attempts, this morning I went to the branch again and the card that they gave me was the original one that was supposed to have been destroyed! The new card had not been ordered nor had the first one been destroyed. If this is how my account is going to be handled, I definitely don't want to deposit anything in Std Bank!! I have never experienced such incompetence and inefficiency from a bank.
53 replies
25 months ago
Playing the waiting game with Old Mutual
My husband passed away on the 29th January. I received an email from Old Mutual on the 10th February requesting my details as I am the income beneficiary. I completed and returned the forms on the 12th Feb. I was told that the claim would take 7 to 10 working days. When I followed up, I was told that the funds would be paid on Wed the 6th. On Thursday the 7th, I followed up and was told that the tax directive had been received and payment would be made on Friday or Monday. I have just spoken to the call centre and the consultant told me that he didn't know why payment has not yet been made as everything had been done on their side. He said I should call a manager and gave me his number. Needless to say, the manager was not available. I would dearly like an answer as to exactly what is going on and why they are not paying the funds. It may not be much to them, but at the moment I don't have any other income until everything is settled.
224 replies
28 months ago
Supposedly a Bank with no customer care or service
I haven't been happy with Discovery Bank at all and I called to close my account on the 18th December 2023. The consultant told me that it would be closed within 8 days but to date, it's still open and accumulating fees. Of course the consultant asked if I would rate her service!! It seems to be all important which is just ludicrous. How can they expect to be rated when they haven't provided any service whatsoever. I simply want my account to be closed, how can that be so difficult??
128 replies
38 months ago
The Best By Far
Moving as we all know is extremely stressful but every move with Bradlees, really is stress free. I have moved with them 3 times over the past few years and each time, they have been outstanding. Their staff are professional, efficient and friendly. They are by far the best company I have ever moved with, including the big ones, and they are definitely the ONLY furniture removal company on the KZN South Coast that know the business inside out and take pride in their operation. Both Lee and Brad are personally involved from beginning to end. I can't thank them enough for coming to my rescue.
0 replies
38 months ago
WHERE IS MY GOLD???
I do not get straight answers from Shelly Beach Cash Crusaders as to the whereabouts of my gold. I had arranged to have my items collected on the 28th February and to date, I have had 3 different versions of where my gold is. Promises to call me by both Noni and Pravesh, remain unkept. The owner is apparently never there and I am extremely uncomfortable about the safety of my other items that are still there.
53 replies
Review Distribution
5 Star
4 (21.05263157894737%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (21.05263157894737%)
1 Star
11 (57.89473684210526%)