NR
Nekeel R
Active since Jul 2017
20
Reviews
0
Industries
Reviews
20 reviews4 months ago
Exceptional Service!
I would like to thank Palesa and Tsepo from Different Life for the amazing service during a time of need. You both produced exceptional service. Thank you.
56 replies
5 months ago
WORST WARRANTY COMPANY. NO DIGNITY. DONT TAKE POLICIES WITH THEM!
I suggest that no one takes policies with Innovation Group. Once it comes to claim stage. They always give issues. They look for ways not to repair your vehicle. All their claims department consultants are abrupt and they cut your calls once they dont have feedback. My car is in a workshop for the part 7 days. They are refusing to pay the workshop the quoted amount even though my policy amount covers the repair costs. I've spoken to a claim agent Thabo, who's been very abrupt to me, when I asked him questions, he says that he is going to drop the call. This is the worst company I've been with thus far. All my premiums are paid in full. So there is no reason for them to not pay a valid claim. AS MENTIONED ABOVE, DON'T TAKE POLICIES WITH THIS COMPANY. THEY WILL GIVE YOU THE MOST STRESS.
283 replies
6 months ago
NON-AGREED CLAIM SETTLEMENT - PATHETIC SERVICE
I have logged a claim for a starter motor. The starter motor costs R15 000 from Hyundai, excluding labor cost. However innovation group supervisor, Sello, said on my recorded line that "I am not going to pay that amount for the repair of your car". As if he is paying for the repair from his own pocket. Furthermore he mentioned that "the company is looking to save money, so they will put a generic part in the car to save money". So they want to put a generic part in my car to use, just to save them money. Very pathetic service received. I've spokem to Hangwani from Claims Department, whom wasn't of any help to me. I've also spoken to Sello, the Supervisor from the claims department. According to the supervisor and claims consultants, there are no managers to speak to me the whole day. I am with Innovation Group for almost 4 years. Honestly this service is bad. THIS COMPANY TAKES YOUR MONEY VIA DEBIT ORDERS, BUT WHEN IT COMES TO SETTLING A CLAIM, THEY WANT TO SAVE.
159 replies
10 months ago
FORMAL COMPLAINT REGARDING UNPROFESSIONAL CONDUCT AND CLAIM HANDLING
FORMAL COMPLAINT REGARDING UNPROFESSIONAL CONDUCT AND CLAIM HANDLING Date: June 27, 2025 I am writing to express my extreme dissatisfaction with the manner in which my loss of income claim was handled by consultant Siya during a phone call earlier today. Despite my polite demeanor, Siya's tone was abrupt and unprofessional throughout our conversation. When I brought this to her attention and informed her that I would be reporting her behavior, she responded by saying, "You can go ahead and report me." I also reminded her that our conversation was being recorded. According to Siya, my claim, which was submitted on June 13, 2025, was closed due to an error on the part of RCS staff, who allegedly confused it with documents from a previous claim. I was informed that I would have to follow the normal process, implying that the issue was solely mine. I find Siya's attitude and handling of my claim unacceptable. I request that RCS addresses this matter urgently, taking into account the unprofessional conduct displayed by Siya. I intend to seek legal counsel to facilitate the resolution of this issue if necessary. I would appreciate a prompt response regarding the steps RCS will take to address my concerns.
56 replies
13 months ago
POOR CUSTOMER SERVICE AND EXPERIENCE
Whenever you call any department at this dealership. It's difficult to get a hold of them. They are always busy. They will put you on hold, the after being on hold for over 10 minutes, they will take the call off hold and tell you that you will be contacted soon when the person becomes available, you will never get a call back. It's frustrating as I have purchased my vehicle from this dealership and it's almost impossible to get any help from them. Pathetic service. I will never recommend them to any clients!
0 replies
17 months ago
Cartrack control centre and recovery department employees are very abrupt.
Cartrack control centre and recovery department employees are very abrupt. They don't communicate with their clients politely. I've been with this company for 5 years now. It's sad to say, when you need them the most, they are not there for you.
112 replies
17 months ago
Pathetic service!
Cartrack has given me the most pathetic service today. I've called them at 22h23 on 20 November 2024 to let them know that my car is being tampered with by hijackers. They called me back at 22h40 to tell me that they can't assist me. What am I paying for a service for? I have two vehicles with cartrack. I will be proceeding canceling my policy with them. Real pathetic service! I DON'T RECOMMEND CARTRACK TO ANYONE!
112 replies
27 months ago
Pathetic Customer Service from Consultants and Management!
I have been a victim of ***** on 17/01/2024 for R20 000 and 19/01/2024 for R27 000 on my Standard Bank Credit Card. I have contacted the bank on 19/01/2024 and reported the *****. The Bank immediately stopped my card and ordered a new one and also blocked my online banking. I've been given a lot of different turn around times from different consultants every time I've called in. The bank doesn't have empathy towards their clients. I wasn't given any call in regards to my ***** case unless I called in. The bank consultants promise to have someone from management call you back at a certain time, that doesn't work so you have to call them back to REMIND them to call you back. This bank is very unprofessional and *********. The bank did their investigation on the first amount taken from me and told me that declined a refund because the company that took my money was from WSB, a gambling company. The bank allowed the transaction to go through my account and then I received an automated voice call asking if I had made a transaction, 7 hours later. The management and consultants if this company cannot carry out their designated duties. They are all confused of the basic functions of their company. STANDARD BANK IS A NO GO BANK. I will be changing my bank to another bank and I will surely ask my family and colleagues to do the same. This bank will never help get a refund of your hard earned money! PATHETIC!
632 replies
32 months ago
Pathetic service!!!
I have put through a claim on 3rd August 2023 for my service. Dotsure up until now hasn't processed my claim! I try to get a hold of them via the contact number, email and online portal, but still no reply. This company produces pathetic service and I will never recommend them to anyone else. They take your money easily, but when it comes to claiming, there's no order. This is the worst warranty cover by far !
180 replies
38 months ago
Pathetic Service From Innovation Group
Innovation Group is a company that's unprofessional and unreasonable. My car is at a workshop for almost 2 weeks. Innovation group has promised to finalize my claim before the end of business day on Tuesday (07 March 2023) however they haven't sent me correspondence up until now. I had to phone them consistently asking them the outcome of my claim. They tell me two days later after promising me a response that my claim is rejected. I have answered their questions but it still hasn't made a difference. This company is pathetic. I will be removing my warranty covers from them, I'll also be spreading my experience with Innovation Group to my colleagues and I'll make sure that they cancel their policies with the company as I have recommended Innovation Group to them. I am giving Innovation Group 24 hours to respond resolve this issue!
53 replies
Review Distribution
5 Star
2 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
18 (90%)