RCS
Verified Business
|4.4|2,750 Reviews (last 12 months)|Responds in 6h 58m
RCS
Verified Business
|4.4
2,750 Reviews (last 12 months)
Responds in 6h 58m
Scores reflect the Overall AI Score for each category
RCS
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, RCS shows a sharply divided customer experience. New account holders frequently praise quick applications, friendly consultants and clear onboarding calls, while existing customers describe persistent issues with payment allocation, account closures, unauthorised Blue Label subscriptions, and unresponsive complaint handling. The contrast between sales-stage delight and post-sale frustration dominates the feedback profile.
Replied to 100% of negative reviews
Reply time on negative reviews: 14h 24m
TrustIndex
9.6
Ranking
#2
in Loans & Credit
Reply Time
6h 58m
NPS Score
48
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 14h 24m
Aug '25 - Jul '26
Based on recent customer reviews, RCS shows a sharply divided customer experience. New account holders frequently praise quick applications, friendly consultants and clear onboarding calls, while existing customers describe persistent issues with payment allocation, account closures, unauthorised Blue Label subscriptions, and unresponsive complaint handling. The contrast between sales-stage delight and post-sale frustration dominates the feedback profile.
RCS's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Onboarding consultants such as Mikhail, Victor, Ziyaad, Junaid and Liteboho are repeatedly named as patient, professional and thorough. Customers praise in-store agents at Makro, Game and Edgars for friendliness, clear explanations of terms, and follow-up courtesy calls that confirm understanding.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2023
Bad service yet again this people don't listen they do what pleases them, I'm done talking. I won't be begging them to assist
1 reviews | Active since Nov 2023
Bad service yet again this people don't listen they do what pleases them, I'm done talking. I won't be begging them to assist
1 reviews | Active since Jul 2011
I was meant to have my last payment for my load come off today and RCS goes and takes off 300 more than I owe on my account. What a way to mess with someones budget in this economic climate. I will never use you again.
1 reviews | Active since Jul 2011
I was meant to have my last payment for my load come off today and RCS goes and takes off 300 more than I owe on my account. What a way to mess with someones budget in this economic climate. I will never use you again.
The most common complaint about RCS, based on Hellopeter's AI analysis of recent customer reviews, is Process Efficiency & Turnaround. While loan and account applications are widely described as fast and seamless, refund processing, account closure, dispute resolution and app registration (especially facial verification) drag on for weeks or months. Customers report repeated document resubmissions and circular handoffs between departments.
RCS scores 2.6 out of 5 on Hellopeter's AI analysis of service quality in Loans & Credit, compared to the Loans & Credit industry average of 2.2. Their strongest theme is Loan Application (4); their weakest is Credit Reporting (1.8). The top AI-rated Loans & Credit business on Hellopeter is Gold Capital (4.8). How is the AI Score calculated? →
RCS has a TrustIndex of 9.6 out of 10 on Hellopeter, based on 2,750 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 14 hours 24 min. Hellopeter has tracked RCS across 11,594 total reviews. How is the TrustIndex calculated? →