RCS
Verified Business
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, RCS shows a sharply divided customer experience. New account holders frequently praise quick applications, friendly consultants and clear onboarding calls, while existing customers describe persistent issues with payment allocation, account closures, unauthorised Blue Label subscriptions, and unresponsive complaint handling. The contrast between sales-stage delight and post-sale frustration dominates the feedback profile.
Replied to 92% of negative reviews
Reply time on negative reviews: 14h 25m
TrustIndex
9
Ā
Ranking
#1
in Loans & Credit
Reply Time
9h 12m
Ā
NPS Score
46
Recommended: Likely
Replied to 92% of negative reviews
Reply time on negative reviews: 14h 25m
Jun '25 - May '26
Based on recent customer reviews, RCS shows a sharply divided customer experience. New account holders frequently praise quick applications, friendly consultants and clear onboarding calls, while existing customers describe persistent issues with payment allocation, account closures, unauthorised Blue Label subscriptions, and unresponsive complaint handling. The contrast between sales-stage delight and post-sale frustration dominates the feedback profile.
RCS's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Onboarding consultants such as Mikhail, Victor, Ziyaad, Junaid and Liteboho are repeatedly named as patient, professional and thorough. Customers praise in-store agents at Makro, Game and Edgars for friendliness, clear explanations of terms, and follow-up courtesy calls that confirm understanding.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
NEVER, NEVER OPEN AN ACCOUNT WITH RCS GAME. I have settled my account, and it is at zero, and then I called them the next day to close the account. They are telling me their books close after the 11th, and I should call them after the 11th to request a settlement amount which is zero because she can't see it on her side. They are charging me for what exactly, because my account is at zero
1 reviews | Active since Jan 2020
NEVER, NEVER OPEN AN ACCOUNT WITH RCS GAME. I have settled my account, and it is at zero, and then I called them the next day to close the account. They are telling me their books close after the 11th, and I should call them after the 11th to request a settlement amount which is zero because she can't see it on her side. They are charging me for what exactly, because my account is at zero
1 reviews | Active since Jan 2020
The worst service in the world! ***********, unprofessional and the worst telephone operators imaginable. Constantly getting messages and calls to say my account that is up to date is in arrears. The lady that I contacted was so rude! Shutting me up while explaining the reason for my call. Client service is horrible!!!!
1 reviews | Active since Jan 2020
The worst service in the world! ***********, unprofessional and the worst telephone operators imaginable. Constantly getting messages and calls to say my account that is up to date is in arrears. The lady that I contacted was so rude! Shutting me up while explaining the reason for my call. Client service is horrible!!!!
The most common complaint about RCS, based on Hellopeter's AI analysis of recent customer reviews, is Process Efficiency & Turnaround. While loan and account applications are widely described as fast and seamless, refund processing, account closure, dispute resolution and app registration (especially facial verification) drag on for weeks or months. Customers report repeated document resubmissions and circular handoffs between departments.
RCS scores 2.6 out of 5 on Hellopeter's AI analysis of service quality in Loans & Credit, compared to the Loans & Credit industry average of 2.2. Their strongest theme is Loan Application (4); their weakest is Credit Reporting (1.8). The top AI-rated Loans & Credit business on Hellopeter is CiTi Cash Loans (4.8). How is the AI Score calculated? ā
RCS has a TrustIndex of 9 out of 10 on Hellopeter, based on 3,156 reviews in the last 12 months. They reply to 92% of negative reviews, typically within 14 hours 25 min. Hellopeter has tracked RCS across 12,089 total reviews. How is the TrustIndex calculated? ā