DJ
Digital Jelly
Unclaimed Business
DJ
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Cheryle R
1 reviews | Active since Jan 2020
19 Jun 2018, 10:15
Shocking Service from Digital Jelly : THERE IS JUST NO AFTER SALES SERVICE
<p>Digital Jelly service is shocking, there is no customer or after sale service, after my experience wouldn’t recommend them to anyone. My Story: I ordered a banner from a Printing company called Digital Jelly round about the 22/02/2018, 4 months later, almost every single eyelid on the banner had ripped out. After calling we to them, so they could repair the eyelids on 06/06/2018. When I got there she was very hostile and unfriendly, she claims she can’t believe the eyelids have ripped out like this and didn’t we mishandle the banner. After getting annoyed with her, I asked are you trying to blame me for the eyelids ripping out. She said No, then went on to explain they had just bought a new eyelid machine because the old one was inferior and had giving problems, Furthermore, she explained the spacing between the eyelids was too far apart, which could have contributed to the problem of the eyelids pulling out, and they will fix my banner at the cost of R500.00. I said this was unacceptable, I paid only R600.00 for a new banner. My old banner has been up almost 3 and ½ years and not one eyelid has pulled out the banner is outside in all-weather condition. In times we are living in every cent counts and who can afford to loose business no matter how big or small the job is.</p>
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Cheryle R
1 reviews | Active since Jan 2020
19 Jun 2018, 10:15
Shocking Service from Digital Jelly : THERE IS JUST NO AFTER SALES SERVICE
<p>Digital Jelly service is shocking, there is no customer or after sale service, after my experience wouldn’t recommend them to anyone. My Story: I ordered a banner from a Printing company called Digital Jelly round about the 22/02/2018, 4 months later, almost every single eyelid on the banner had ripped out. After calling we to them, so they could repair the eyelids on 06/06/2018. When I got there she was very hostile and unfriendly, she claims she can’t believe the eyelids have ripped out like this and didn’t we mishandle the banner. After getting annoyed with her, I asked are you trying to blame me for the eyelids ripping out. She said No, then went on to explain they had just bought a new eyelid machine because the old one was inferior and had giving problems, Furthermore, she explained the spacing between the eyelids was too far apart, which could have contributed to the problem of the eyelids pulling out, and they will fix my banner at the cost of R500.00. I said this was unacceptable, I paid only R600.00 for a new banner. My old banner has been up almost 3 and ½ years and not one eyelid has pulled out the banner is outside in all-weather condition. In times we are living in every cent counts and who can afford to loose business no matter how big or small the job is.</p>
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