Service is so much better than I ever could have anticipated from Digital Life SA (special shout out. to Ashlen Naidoo)

I made my first purchase from Digital Life SA. (dlifesa.com) (Trading as Digital Live Investments (PTY) Ltd).

Like all of you, as soon as a company has the word "Investments" in their company name, alarm bells go off.

I did my due diligence and researched the company and director(s), CIPC registration, SARS declarations, contact information, physical address of business (and residential address of directors all validated.

I cross referenced all online presence over the years across multiple platforms, social media, middle-man resellers (like bid-or-buy/ BobShop) both as a company and the director(s) themselves.

I was able to cross reference enough information to validate the legitimacy of the company, director(s) and reviews.

I am incredibly pleased with the level of communication and customer care: Pre-order - My questions were answered with professionalism and to the point (not in the same way a ****mer would address a customer).

I didn't inform the company when I placed the order, I was really sceptical at first, if I had just been ****med, but trusted my background research was comprehensive to be legitimate.

On placing the order (Sunday), I received an email from shopify with confirmation. The next (Monday) day I received an email from the company (Digital Life SA) that the order was being processed for collction.

On following day (Tuesday) I received multiple emails from the courier that the parcel had been collected, was being processed for despatch, the processing warehouse, location of the parcel as it's being processed etc...

On Wednesday I received an email from Digital Life SA to expect delivery, I also received an SMS and phone call from the courier that the parcel was about to be delivered.

This whole time, there were emails from the courier (suppor*****ernetexpress.co.za) providing updates. as well as from Digital Life SA just checking I'm receiving the courier emails and letting me know they also monitoring the delivery.

After the parcel was received, I received a follow up email from Digital Life SA (on Wednesday). Checking that I did actually receive the parcel and asking if I'm happy with the service or if I experienced any issues.

I must honestly say, I will definitely order all IoT devices from Digital Life SA (Digital Life Investments (Pty) Ltd) going forwards.

This was the most stress free online purchase I've had in years from a new online reseller (old in terms of the company presence, but new for me!).

Special thanks to Ashlen Naidoo for your professional conduct. Looking forward to bying more IoT and batteries etc, whatever your stock and what I neeed!!! over the coming months and years.