EXCEPTIONAL CUSTOMER SUPPORT

Item: Digital Planet
Rating: 5
Author: Ronell F

I had an awesome emphatic experience with an the amazing Tshepo Khati, FNB DEVICE GURU DESK, helpdesk agent. He patiently listened to my concerns about my faulty cellphone.He made me feel valued, heard and appreciated. This guy is a true asset to the FNB DEVICE GURU DESK. He upholds the values of your business, and can only soar to higher heights within your business. He has a pleasant voice, warm personality and has the ability to make the client feels " heard". Well done Tshepo Khati!

Helpful (0)

Replies (112)

Digital Planet's replyOfficial

12 Feb 2026, 07:13

Hi Ronell,

Thank you so much for taking the time to share this wonderful feedback.

We are truly delighted to hear about your exceptional experience with Tshepo Khati. Your kind words mean a great deal to us, and it’s incredibly rewarding to know that Tshepo made you feel valued, heard, and supported during your interaction.

Your message will certainly be shared with him and the wider team as recognition of his outstanding service.

Thank you once again for your support and for trusting us, we truly appreciate it.

Warm regards,
Digital Planet

Best regards,

Digital Planet's reply12 Feb 2026, 07:13

Official

Best regards,

Ronell F's updateReviewer Update

12 Feb 2026, 07:26

Please just correct my name. I am BENITA DUCKITT.

Ronell F's update12 Feb 2026, 07:26

Reviewer Update

Please just correct my name. I am BENITA DUCKITT.