Digital Planet
Verified Business
Digital Planet
Verified Business
31 Reviews (last 12 months)
Responds in 9 hours 25 min
AI Review Summary
Based on recent customer reviews, Digital Planet receives overwhelmingly negative feedback centred on failed deliveries, incorrect addresses, and a near-total lack of communication. Customers report being passed between Digital Planet and FNB with no resolution, while courier partner RAM is frequently cited for missed or botched deliveries. Warranty and repair processes are described as drawn out, with broken promises from managers and no follow-through on callbacks. The few positive reviews highlight individual agents who provided empathetic support, and one case where persistent follow-up eventually resolved a printer issue.
Performance(last 12 months):
0Trustindex Rating
#9Ranked In Electronics & Technology
9h 25mReply Time
-80 NPSUnlikely
Replied to 97% of negative reviews
Reply time on negative reviews: 8 hours 52 min
TrustIndex
0
Ranking
#9
in Electronics & Technology
Avg Reply
9h 25m
NPS Score
-80
Recommended: Unlikely
Replied to 97% of negative reviews
Reply time on negative reviews: 8 hours 52 min
Review Distribution
1.3|31 Reviews
May '25 - Apr '26
5(6.7%)
4(0%)
3(0%)
2(3.3%)
1(90%)
5(6.7%)
4(0%)
3(0%)
2(3.3%)
1(90%)
Frequently Asked Questions About Digital Planet
Based on recent customer reviews, Digital Planet receives overwhelmingly negative feedback centred on failed deliveries, incorrect addresses, and a near-total lack of communication. Customers report being passed between Digital Planet and FNB with no resolution, while courier partner RAM is frequently cited for missed or botched deliveries. Warranty and repair processes are described as drawn out, with broken promises from managers and no follow-through on callbacks. The few positive reviews highlight individual agents who provided empathetic support, and one case where persistent follow-up eventually resolved a printer issue.
Digital Planet has a TrustIndex of 0 out of 10 on Hellopeter, based on 31 reviews in the last 12 months. They reply to 97% of negative reviews, typically within 8 hours 52 min. Hellopeter has tracked Digital Planet across 617 total reviews. How is the TrustIndex calculated? →
Recent reviews (31)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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marky L
1 reviews | Active since Jan 2020
24 Feb 2026, 09:26
Running a Business from a boot of their car
Digital Planet Just useless as Their partner FNB between the two i don't know who does not takes their customers more seriously This call was logged last week Monday I was promised it will be resolved by Friday 20 February but look where are we now, someone calling to tell me he will go through the steps to look at problem but every time he calls the phone rings only once or twice and it gets drop, he will send email saying he trying to call me what a bundle of ****.he will make appointment to call me back and never call me on the appointment time and date he will call you when it suits him this happens now two times I want to cancel this phone you make me SICK with you in adequate people if this is not resolved by end business tomorrow I will come to you shop and hand your phone back to you. Please I don't want to deal with anyone at this stage all I want you to cancel everything
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marky L
1 reviews | Active since Jan 2020
24 Feb 2026, 09:26
Running a Business from a boot of their car
Digital Planet Just useless as Their partner FNB between the two i don't know who does not takes their customers more seriously This call was logged last week Monday I was promised it will be resolved by Friday 20 February but look where are we now, someone calling to tell me he will go through the steps to look at problem but every time he calls the phone rings only once or twice and it gets drop, he will send email saying he trying to call me what a bundle of ****.he will make appointment to call me back and never call me on the appointment time and date he will call you when it suits him this happens now two times I want to cancel this phone you make me SICK with you in adequate people if this is not resolved by end business tomorrow I will come to you shop and hand your phone back to you. Please I don't want to deal with anyone at this stage all I want you to cancel everything
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Marinda B
1 reviews | Active since Jan 2020
11 Feb 2026, 15:15
Digital planet of the Unhelpful
I had the worst experience with them. I ordered an EPSON printer 7 January through FNB product shop. I received it 9 January. I then proceeded to install ink drivers as prompted, a power failure happened during installation. I then tried to redo it after power came back on. It went into a loop, not wanting to. I logged a call through FNB, who then got me into contact with them. They logged a collection with RAM who they gave my wrong address which I gave them the correct one. After all the up and down, I receive an email that OBF failure request was rejected. I don't even know what that is. But wait there's more, I was phoned and because I did not answer( I'm a teacher) it was mentioned in their email that I failed to answer. I have told them previously that I am a teacher, so rude. Now they are sending the printer back. What must I do now? Oh and I did phone back and was placed on hold for 15 minutes. I did not even mention all the absurd photo's the requested via email of the printer before collecting it, one being, a photo of the sealed box. Who takes a photo of a sealed box!
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Marinda B
1 reviews | Active since Jan 2020
11 Feb 2026, 15:15
Digital planet of the Unhelpful
I had the worst experience with them. I ordered an EPSON printer 7 January through FNB product shop. I received it 9 January. I then proceeded to install ink drivers as prompted, a power failure happened during installation. I then tried to redo it after power came back on. It went into a loop, not wanting to. I logged a call through FNB, who then got me into contact with them. They logged a collection with RAM who they gave my wrong address which I gave them the correct one. After all the up and down, I receive an email that OBF failure request was rejected. I don't even know what that is. But wait there's more, I was phoned and because I did not answer( I'm a teacher) it was mentioned in their email that I failed to answer. I have told them previously that I am a teacher, so rude. Now they are sending the printer back. What must I do now? Oh and I did phone back and was placed on hold for 15 minutes. I did not even mention all the absurd photo's the requested via email of the printer before collecting it, one being, a photo of the sealed box. Who takes a photo of a sealed box!
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Ronell F
1 reviews | Active since Jan 2020
11 Feb 2026, 14:27
EXCEPTIONAL CUSTOMER SUPPORT
I had an awesome emphatic experience with an the amazing Tshepo Khati, FNB DEVICE GURU DESK, helpdesk agent. He patiently listened to my concerns about my faulty cellphone.He made me feel valued, heard and appreciated. This guy is a true asset to the FNB DEVICE GURU DESK. He upholds the values of your business, and can only soar to higher heights within your business. He has a pleasant voice, warm personality and has the ability to make the client feels " heard". Well done Tshepo Khati!
Helpful (0)
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Ronell F
1 reviews | Active since Jan 2020
11 Feb 2026, 14:27
EXCEPTIONAL CUSTOMER SUPPORT
I had an awesome emphatic experience with an the amazing Tshepo Khati, FNB DEVICE GURU DESK, helpdesk agent. He patiently listened to my concerns about my faulty cellphone.He made me feel valued, heard and appreciated. This guy is a true asset to the FNB DEVICE GURU DESK. He upholds the values of your business, and can only soar to higher heights within your business. He has a pleasant voice, warm personality and has the ability to make the client feels " heard". Well done Tshepo Khati!
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Arne van der walt
1 reviews | Active since Jan 2020
7 Feb 2026, 10:23
Endless Delivery Issues and Lack of Honest Communication
I am extremely disappointed with the service received regarding my recent order and the complete lack of clear, honest communication. An order was placed over a week ago. I later received a notification that it was out for delivery. When I checked the tracking, I noticed the delivery address was incorrect. I immediately arranged for the address to be corrected via RAM’s WhatsApp and link. The request changed to “awaiting Digital Planet confirmation,” but later that day the address change was rejected. I then called Digital Planet directly and the address was corrected. Unfortunately, this was only done late Thursday afternoon/evening. On Friday, the parcel again showed as out for delivery with RAM. Once more, I checked the tracking and saw a failed delivery status. RAM called to confirm the address and said they would call me back which never happened. I contacted RAM again and was told the delivery would still take place by close of business on Friday. I then contacted Digital Planet for assistance, but the agent simply stated it was “out for delivery,” despite the tracking clearly showing a failed delivery. When I expressed that I had lost confidence in the accuracy of both RAM and Digital Planet’s information, the agent responded sarcastically, telling me I must “just wait until I get confidence.” I advised that if delivery did not happen on Friday, I would cancel. I was told cancellation must be done via FNB. At around 16:00, I checked tracking again and called RAM, who then informed me that a Return to Sender (RTS) had been initiated by Digital Planet. This was never communicated to me. Frustrated, I contacted FNB, who referred me back to Digital Planet. I made it clear that I did not want to cancel I simply wanted honest communication. At around 16:40, a Digital Planet employee (the same agent I had spoken to earlier) called to apologise for the back and forth and assured me that arrangements had been made for delivery on Monday. As it stands now, RAM’s tracking shows that the parcel has been returned to Digital Planet as of Saturday. I contacted FNB again and was advised to deal directly with Digital Planet, but I was also told I may be liable for delivery fees. This is unacceptable, as no driver ever arrived at my premises for the phone delivery. Ironically, RAM successfully delivered awarehouse delivery to my address during this time, yet delivering a phone has been a major issue. I am extremely unhappy, frustrated, and upset. I do not want to cancel my order. I simply want confirmation of when I will receive delivery and assurance that when it is out for delivery, it is handled correctly including a call if the driver cannot locate the address. I am also concerned that the device has spent two full days in a delivery vehicle during hot weather, and I have no assurance that it has not been damaged. I would appreciate a call from someone who can provide a clear, amicable solution. If it is easier, I am more than willing to collect the device myself to avoid any further delays or issues.
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Arne van der walt
1 reviews | Active since Jan 2020
7 Feb 2026, 10:23
Endless Delivery Issues and Lack of Honest Communication
I am extremely disappointed with the service received regarding my recent order and the complete lack of clear, honest communication. An order was placed over a week ago. I later received a notification that it was out for delivery. When I checked the tracking, I noticed the delivery address was incorrect. I immediately arranged for the address to be corrected via RAM’s WhatsApp and link. The request changed to “awaiting Digital Planet confirmation,” but later that day the address change was rejected. I then called Digital Planet directly and the address was corrected. Unfortunately, this was only done late Thursday afternoon/evening. On Friday, the parcel again showed as out for delivery with RAM. Once more, I checked the tracking and saw a failed delivery status. RAM called to confirm the address and said they would call me back which never happened. I contacted RAM again and was told the delivery would still take place by close of business on Friday. I then contacted Digital Planet for assistance, but the agent simply stated it was “out for delivery,” despite the tracking clearly showing a failed delivery. When I expressed that I had lost confidence in the accuracy of both RAM and Digital Planet’s information, the agent responded sarcastically, telling me I must “just wait until I get confidence.” I advised that if delivery did not happen on Friday, I would cancel. I was told cancellation must be done via FNB. At around 16:00, I checked tracking again and called RAM, who then informed me that a Return to Sender (RTS) had been initiated by Digital Planet. This was never communicated to me. Frustrated, I contacted FNB, who referred me back to Digital Planet. I made it clear that I did not want to cancel I simply wanted honest communication. At around 16:40, a Digital Planet employee (the same agent I had spoken to earlier) called to apologise for the back and forth and assured me that arrangements had been made for delivery on Monday. As it stands now, RAM’s tracking shows that the parcel has been returned to Digital Planet as of Saturday. I contacted FNB again and was advised to deal directly with Digital Planet, but I was also told I may be liable for delivery fees. This is unacceptable, as no driver ever arrived at my premises for the phone delivery. Ironically, RAM successfully delivered awarehouse delivery to my address during this time, yet delivering a phone has been a major issue. I am extremely unhappy, frustrated, and upset. I do not want to cancel my order. I simply want confirmation of when I will receive delivery and assurance that when it is out for delivery, it is handled correctly including a call if the driver cannot locate the address. I am also concerned that the device has spent two full days in a delivery vehicle during hot weather, and I have no assurance that it has not been damaged. I would appreciate a call from someone who can provide a clear, amicable solution. If it is easier, I am more than willing to collect the device myself to avoid any further delays or issues.
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C B
1 reviews | Active since Jan 2020
6 Feb 2026, 07:17
LIFELESS DIGITAL PLANET
After seeing the reviews left other people I understand why I have had no response from anyone at Digital Planet. I was told by FNB to to contact them about a faulty product. It is sad to see that FNB leave its client in such poor hands. I sent an email 2 days ago explaining the problem and the solutions I tried to fix it. I have had no response from them what so ever, not even an automated email saying we have received your email and someone will be in conatct
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C B
1 reviews | Active since Jan 2020
6 Feb 2026, 07:17
LIFELESS DIGITAL PLANET
After seeing the reviews left other people I understand why I have had no response from anyone at Digital Planet. I was told by FNB to to contact them about a faulty product. It is sad to see that FNB leave its client in such poor hands. I sent an email 2 days ago explaining the problem and the solutions I tried to fix it. I have had no response from them what so ever, not even an automated email saying we have received your email and someone will be in conatct
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Jose
1 reviews | Active since Jan 2020
17 Dec 2025, 11:41
Disgraceful service, constant lies, and zero accountability – worst contract experience I’ve had
This experience with FNB Connect and Digital Planet has been nothing short of a disaster. What should have been a simple warranty repair turned into weeks of delays, excuses, misinformation, and complete disregard for the customer. I signed a contract for a Samsung Z Fold 7 in September 2025. Less than two months later, the phone failed — and everything that followed exposed just how broken this process is. The Reality of This Nightmare On 01/11/2025, the inner LCD cracked. I sent the device for warranty repair to SSS Cellular the same day. I received it back on 08/11/2025. On 19/11/2025, the exact same fault occurred again. A premium device failing twice within weeks is unacceptable. From that point onward, dealing with Digital Planet was like shouting into the void. On 19/11/2025, I sent photos and confirmed my collection address via WhatsApp. I was promised contact within 24 hours. Nothing happened. On 24/11/2025, after chasing them myself, I was told there was a “system glitch” and that collection would happen within 48 hours. On 25/11/2025, RAM Couriers arrived at the wrong address, despite me confirming the correct address multiple times. This level of incompetence is shocking. Only on 26/11/2025 was the device finally collected. From there, things somehow got even worse. On 02/12/2025, I received an email asking if my device was “ready for collection” — even though it had already been collected. Clearly, nobody knows what is happening inside this company. The same day, I received a 1-second missed call and could not get through when calling back. I was later told they were “waiting for parts” and that the device would be ready by Friday. It wasn’t. On 05/12/2025, I was told again that the phone was being repaired and I would get feedback on Monday. No feedback came. Final Straw – Management Means Nothing After sending a formal complaint email and getting zero response, I phoned again on 11/12/2025. I spoke to Call Centre Manager Thando Ngcobo, who told me the phone had failed QC and that he would personally call me back on 12/12/2025. I asked him to confirm this via email — which he did. Today is 17/12/2025. There has been no call, no update, and no accountability. Why This Is Completely Unacceptable A premium phone failed twice within weeks. The device has been stuck in a repair loop with no end. I have been **** to repeatedly about timelines. I have had to chase every single update myself. Managers make promises and do not follow through. I am still paying monthly for a phone I do not have. There is no ownership, no urgency, and no respect for the customer. This is not poor service — this is systemic failure. At this point, I have zero trust in: The Samsung Z Fold range Digital Planet’s repair process FNB Connect’s ability to manage their service providers I am paying for a defective product while being ignored for weeks. This situation is unacceptable under the Consumer Protection Act, and I will be escalating this matter formally. I would strongly advise anyone considering a contract through FNB Connect to think twice. Based on this experience, I would never recommend Digital Planet or FNB Connect to anyone.
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Jose
1 reviews | Active since Jan 2020
17 Dec 2025, 11:41
Disgraceful service, constant lies, and zero accountability – worst contract experience I’ve had
This experience with FNB Connect and Digital Planet has been nothing short of a disaster. What should have been a simple warranty repair turned into weeks of delays, excuses, misinformation, and complete disregard for the customer. I signed a contract for a Samsung Z Fold 7 in September 2025. Less than two months later, the phone failed — and everything that followed exposed just how broken this process is. The Reality of This Nightmare On 01/11/2025, the inner LCD cracked. I sent the device for warranty repair to SSS Cellular the same day. I received it back on 08/11/2025. On 19/11/2025, the exact same fault occurred again. A premium device failing twice within weeks is unacceptable. From that point onward, dealing with Digital Planet was like shouting into the void. On 19/11/2025, I sent photos and confirmed my collection address via WhatsApp. I was promised contact within 24 hours. Nothing happened. On 24/11/2025, after chasing them myself, I was told there was a “system glitch” and that collection would happen within 48 hours. On 25/11/2025, RAM Couriers arrived at the wrong address, despite me confirming the correct address multiple times. This level of incompetence is shocking. Only on 26/11/2025 was the device finally collected. From there, things somehow got even worse. On 02/12/2025, I received an email asking if my device was “ready for collection” — even though it had already been collected. Clearly, nobody knows what is happening inside this company. The same day, I received a 1-second missed call and could not get through when calling back. I was later told they were “waiting for parts” and that the device would be ready by Friday. It wasn’t. On 05/12/2025, I was told again that the phone was being repaired and I would get feedback on Monday. No feedback came. Final Straw – Management Means Nothing After sending a formal complaint email and getting zero response, I phoned again on 11/12/2025. I spoke to Call Centre Manager Thando Ngcobo, who told me the phone had failed QC and that he would personally call me back on 12/12/2025. I asked him to confirm this via email — which he did. Today is 17/12/2025. There has been no call, no update, and no accountability. Why This Is Completely Unacceptable A premium phone failed twice within weeks. The device has been stuck in a repair loop with no end. I have been **** to repeatedly about timelines. I have had to chase every single update myself. Managers make promises and do not follow through. I am still paying monthly for a phone I do not have. There is no ownership, no urgency, and no respect for the customer. This is not poor service — this is systemic failure. At this point, I have zero trust in: The Samsung Z Fold range Digital Planet’s repair process FNB Connect’s ability to manage their service providers I am paying for a defective product while being ignored for weeks. This situation is unacceptable under the Consumer Protection Act, and I will be escalating this matter formally. I would strongly advise anyone considering a contract through FNB Connect to think twice. Based on this experience, I would never recommend Digital Planet or FNB Connect to anyone.
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Derisha N
1 reviews | Active since Jan 2020
12 Dec 2025, 08:27
FNB Digital Planet
I’ve never come across a business so useless and frustrating it’s been 2 full weeks that I have not received my delivery I have made numerous numbers of calls . Last Friday I received a call saying my delivery is on the way . I called the driver and asked where is he 3 hours later he says he cannot deliver as the shop number is not correct when I verified my address twice it was missing a digit. I immediately called FNB and updated my address again on the 5th of December I received no update on Monday the 8th of December I called updated my address again , 9th of December called again . Said I needed to update address. The address was updated about 5 times . I’ve been waiting for feedback today 12 of December called spoke to an agent she said my order is at Rams warehouse and needed to be dispatched as delivery address was incomplete. How frustrating is this was the 3 other useless consultants not doing their job my order was placed on the 28 of November . She told me it will take another 72 hours she has sent RAM and email . Fix your systems . For a reputable bank like FNB this is disgraceful I will never do an order with FNB connect again . all you get is lies from all this useless consultants . Fix it idiots
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Derisha N
1 reviews | Active since Jan 2020
12 Dec 2025, 08:27
FNB Digital Planet
I’ve never come across a business so useless and frustrating it’s been 2 full weeks that I have not received my delivery I have made numerous numbers of calls . Last Friday I received a call saying my delivery is on the way . I called the driver and asked where is he 3 hours later he says he cannot deliver as the shop number is not correct when I verified my address twice it was missing a digit. I immediately called FNB and updated my address again on the 5th of December I received no update on Monday the 8th of December I called updated my address again , 9th of December called again . Said I needed to update address. The address was updated about 5 times . I’ve been waiting for feedback today 12 of December called spoke to an agent she said my order is at Rams warehouse and needed to be dispatched as delivery address was incomplete. How frustrating is this was the 3 other useless consultants not doing their job my order was placed on the 28 of November . She told me it will take another 72 hours she has sent RAM and email . Fix your systems . For a reputable bank like FNB this is disgraceful I will never do an order with FNB connect again . all you get is lies from all this useless consultants . Fix it idiots
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