Digital Planet
Verified Business
|1.3|32 Reviews (last 12 months)|Responds in 15h 26m
Digital Planet
Verified Business
|1.3
32 Reviews (last 12 months)
Responds in 15h 26m
AI Review Summary
Based on recent customer reviews, Digital Planet is facing significant customer experience challenges, particularly around its role as the fulfilment partner for FNB Connect orders. Customers consistently mention failed or delayed deliveries, incorrect addresses handled by RAM Couriers, and unresolved warranty repairs on phones, TVs and other devices. A recurring theme is poor communication, dropped calls, ignored emails and broken promises from agents and managers. Isolated positive feedback highlights empathetic helpdesk agents who follow through, suggesting that when individual staff engage properly, recovery is possible.
Performance(last 12 months):
Trustindex Rating
2.8Ranked In Electronics & Technology
#16Reply Time
15h 26mNPS Score
-84Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 15h 18m
TrustIndex
2.8
Ranking
#16
in Electronics & Technology
Reply Time
15h 26m
NPS Score
-84
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 15h 18m
Review Distribution
1.3|32 Reviews
Jul '25 - Jun '26
Recent reviews (32)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Tyron W
1 reviews | Active since Jan 2020
22 May 2026, 05:13
No Delivery, day wasted
Waited the whole day yesterday for my FNB order and after no calls I look on line on the RAM site and see its marked as undelivered no one available. never received a call from anyone so how can they mark it as undelivered, I phoned the call center and someone gets back to me a hour later to see if the driver called me and confirmed all my info which I told them no one phoned and the lady said she would check with driver where he is to try and come back. never heard anything after that. how digital planet or any company uses RAM for deliveries is beyond me there service is pathetic.
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Tyron W
1 reviews | Active since Jan 2020
22 May 2026, 05:13
No Delivery, day wasted
Waited the whole day yesterday for my FNB order and after no calls I look on line on the RAM site and see its marked as undelivered no one available. never received a call from anyone so how can they mark it as undelivered, I phoned the call center and someone gets back to me a hour later to see if the driver called me and confirmed all my info which I told them no one phoned and the lady said she would check with driver where he is to try and come back. never heard anything after that. how digital planet or any company uses RAM for deliveries is beyond me there service is pathetic.
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Nokuthula N
1 reviews | Active since Jan 2020
14 May 2026, 15:46
Horrible after sales experience!!
I purchased a Packard bell laptop form them and when I received and opened my order I realized it not something I want as it won't be compatible with my studies. I logged a return request for them to collect and cancel my order. It's been over a week that I'm given a run around for photos of the laptop as they say they can only collect then after!! I've sent numerous photos and they keep wanting more and more!! How will I take a photo of the laptop in It's sealed original packaging when It was opened?? How was I supposed to know what's inside if i didn't open it? Now they also want an o screen where my image is not showing!! Making this order was the worst mistake I've ever made!! The laptop is going to them..why don't they assess it upon arrival then giving me all this never ending stories!!?? They don't even bother to call and explain or enquire about my request Gugulethu just keep sending endless emails!! If you want to maintain your peace DON'T order from them!!
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Nokuthula N
1 reviews | Active since Jan 2020
14 May 2026, 15:46
Horrible after sales experience!!
I purchased a Packard bell laptop form them and when I received and opened my order I realized it not something I want as it won't be compatible with my studies. I logged a return request for them to collect and cancel my order. It's been over a week that I'm given a run around for photos of the laptop as they say they can only collect then after!! I've sent numerous photos and they keep wanting more and more!! How will I take a photo of the laptop in It's sealed original packaging when It was opened?? How was I supposed to know what's inside if i didn't open it? Now they also want an o screen where my image is not showing!! Making this order was the worst mistake I've ever made!! The laptop is going to them..why don't they assess it upon arrival then giving me all this never ending stories!!?? They don't even bother to call and explain or enquire about my request Gugulethu just keep sending endless emails!! If you want to maintain your peace DON'T order from them!!
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Tokelo M
1 reviews | Active since Jan 2020
9 May 2026, 07:29
Inconsistent rules, refused parcel, 2 failed deliveries
Digital Planet refused to release my FNB parcel even after I provided the 3rd party’s original ID and certified copies as requested. Staff had a bad attitude and refused to help, insisting they needed to scan the owner’s ID despite the authorized 3rd party being present. What I was told over whatsapp didn’t match what the courier asked for. Poor communication and inconsistent process for time-sensitive documents. Need urgent resolution and clear policy communication. Result: Due to inconsistent instructions and staff refusing to release the parcel despite valid documentation, the delivery failed twice. The issue remains unresolved.
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Tokelo M
1 reviews | Active since Jan 2020
9 May 2026, 07:29
Inconsistent rules, refused parcel, 2 failed deliveries
Digital Planet refused to release my FNB parcel even after I provided the 3rd party’s original ID and certified copies as requested. Staff had a bad attitude and refused to help, insisting they needed to scan the owner’s ID despite the authorized 3rd party being present. What I was told over whatsapp didn’t match what the courier asked for. Poor communication and inconsistent process for time-sensitive documents. Need urgent resolution and clear policy communication. Result: Due to inconsistent instructions and staff refusing to release the parcel despite valid documentation, the delivery failed twice. The issue remains unresolved.
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Matlhari N
1 reviews | Active since Jan 2020
2 Apr 2026, 16:10
Shocking Service from Digital Planet / FNB – Broken Promises & Delivery Failure
This has been one of the worst customer service experiences I’ve had. I ordered a laptop through Digital Planet (FNB partner) and clearly instructed that delivery must happen after 14h00 due to work travel, yet the driver arrived early and ignored these instructions. I spoke to him at around 13h00, explained that I was home, and he promised to return between 16h00 and 17h00, but he never came back. Now I am being told the delivery will only happen next week, which is completely unacceptable. I have an important exam next Tuesday and urgently need this laptop, so this delay is directly affecting my academic commitments. I did everything required on my side, yet Digital Planet failed to follow instructions, broke a direct commitment, and is now offering no immediate resolution. This level of service is reckless and disrespectful to a paying customer. I expect urgent escalation and delivery before the weekend, failing which I will cancel the order and take my business elsewhere. FNB should seriously reconsider partnerships with service providers that treat customers this way.
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Matlhari N
1 reviews | Active since Jan 2020
2 Apr 2026, 16:10
Shocking Service from Digital Planet / FNB – Broken Promises & Delivery Failure
This has been one of the worst customer service experiences I’ve had. I ordered a laptop through Digital Planet (FNB partner) and clearly instructed that delivery must happen after 14h00 due to work travel, yet the driver arrived early and ignored these instructions. I spoke to him at around 13h00, explained that I was home, and he promised to return between 16h00 and 17h00, but he never came back. Now I am being told the delivery will only happen next week, which is completely unacceptable. I have an important exam next Tuesday and urgently need this laptop, so this delay is directly affecting my academic commitments. I did everything required on my side, yet Digital Planet failed to follow instructions, broke a direct commitment, and is now offering no immediate resolution. This level of service is reckless and disrespectful to a paying customer. I expect urgent escalation and delivery before the weekend, failing which I will cancel the order and take my business elsewhere. FNB should seriously reconsider partnerships with service providers that treat customers this way.
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Barbara E
1 reviews | Active since Jan 2020
26 Mar 2026, 12:04
Faulty phones on a 3yr contract.
Phone contract with fnb. December. Took two phone contracts. One phone gets delivered to a unknown adress in another province. One week of screaming and begging for my 2nd phone someone decide I have a different adress. One month into contract. Phone says moisture detected. Was nowhere near water or in water. Next month my partners phone says exactly the same. We can't charge the phones with usb. Takes forever. Can't use headphones. So I phoned fnb referred to these guys. That was Feb. Has reference numbers. Phoned 6times. No help in fixing. This is a 3yrs contract... phones are damaged. Now.. you can't complain about there service. There is none!
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Barbara E
1 reviews | Active since Jan 2020
26 Mar 2026, 12:04
Faulty phones on a 3yr contract.
Phone contract with fnb. December. Took two phone contracts. One phone gets delivered to a unknown adress in another province. One week of screaming and begging for my 2nd phone someone decide I have a different adress. One month into contract. Phone says moisture detected. Was nowhere near water or in water. Next month my partners phone says exactly the same. We can't charge the phones with usb. Takes forever. Can't use headphones. So I phoned fnb referred to these guys. That was Feb. Has reference numbers. Phoned 6times. No help in fixing. This is a 3yrs contract... phones are damaged. Now.. you can't complain about there service. There is none!
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marky L
1 reviews | Active since Jan 2020
24 Feb 2026, 09:26
Running a Business from a boot of their car
Digital Planet Just useless as Their partner FNB between the two i don't know who does not takes their customers more seriously This call was logged last week Monday I was promised it will be resolved by Friday 20 February but look where are we now, someone calling to tell me he will go through the steps to look at problem but every time he calls the phone rings only once or twice and it gets drop, he will send email saying he trying to call me what a bundle of ****.he will make appointment to call me back and never call me on the appointment time and date he will call you when it suits him this happens now two times I want to cancel this phone you make me SICK with you in adequate people if this is not resolved by end business tomorrow I will come to you shop and hand your phone back to you. Please I don't want to deal with anyone at this stage all I want you to cancel everything
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marky L
1 reviews | Active since Jan 2020
24 Feb 2026, 09:26
Running a Business from a boot of their car
Digital Planet Just useless as Their partner FNB between the two i don't know who does not takes their customers more seriously This call was logged last week Monday I was promised it will be resolved by Friday 20 February but look where are we now, someone calling to tell me he will go through the steps to look at problem but every time he calls the phone rings only once or twice and it gets drop, he will send email saying he trying to call me what a bundle of ****.he will make appointment to call me back and never call me on the appointment time and date he will call you when it suits him this happens now two times I want to cancel this phone you make me SICK with you in adequate people if this is not resolved by end business tomorrow I will come to you shop and hand your phone back to you. Please I don't want to deal with anyone at this stage all I want you to cancel everything
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Marinda B
1 reviews | Active since Jan 2020
11 Feb 2026, 15:15
Digital planet of the Unhelpful
I had the worst experience with them. I ordered an EPSON printer 7 January through FNB product shop. I received it 9 January. I then proceeded to install ink drivers as prompted, a power failure happened during installation. I then tried to redo it after power came back on. It went into a loop, not wanting to. I logged a call through FNB, who then got me into contact with them. They logged a collection with RAM who they gave my wrong address which I gave them the correct one. After all the up and down, I receive an email that OBF failure request was rejected. I don't even know what that is. But wait there's more, I was phoned and because I did not answer( I'm a teacher) it was mentioned in their email that I failed to answer. I have told them previously that I am a teacher, so rude. Now they are sending the printer back. What must I do now? Oh and I did phone back and was placed on hold for 15 minutes. I did not even mention all the absurd photo's the requested via email of the printer before collecting it, one being, a photo of the sealed box. Who takes a photo of a sealed box!
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Marinda B
1 reviews | Active since Jan 2020
11 Feb 2026, 15:15
Digital planet of the Unhelpful
I had the worst experience with them. I ordered an EPSON printer 7 January through FNB product shop. I received it 9 January. I then proceeded to install ink drivers as prompted, a power failure happened during installation. I then tried to redo it after power came back on. It went into a loop, not wanting to. I logged a call through FNB, who then got me into contact with them. They logged a collection with RAM who they gave my wrong address which I gave them the correct one. After all the up and down, I receive an email that OBF failure request was rejected. I don't even know what that is. But wait there's more, I was phoned and because I did not answer( I'm a teacher) it was mentioned in their email that I failed to answer. I have told them previously that I am a teacher, so rude. Now they are sending the printer back. What must I do now? Oh and I did phone back and was placed on hold for 15 minutes. I did not even mention all the absurd photo's the requested via email of the printer before collecting it, one being, a photo of the sealed box. Who takes a photo of a sealed box!
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