No Delivery, day wasted

Waited the whole day yesterday for my FNB order and after no calls I look on line on the RAM site and see its marked as undelivered no one available. never received a call from anyone so how can they mark it as undelivered, I phoned the call center and someone gets back to me a hour later to see if the driver called me and confirmed all my info which I told them no one phoned and the lady said she would check with driver where he is to try and come back. never heard anything after that. how digital planet or any company uses RAM for deliveries is beyond me there service is pathetic.