MN
Matlhari N
Active since Sep 2022
4
Reviews
0
Industries
Reviews
4 reviews2 months ago
FNB Connect Failing Customers Through Digital Planet – Urgent Delivery Failur
I am extremely frustrated with the level of service I have received through FNB Connect, due to their partner Digital Planet. I ordered a laptop and clearly specified that delivery must take place after 14h00 due to work travel. Despite this, the driver arrived earlier while I was still in Secunda. I then spoke to the driver at around 13h00 to tell him I was around, and he committed to return between 16h00 and 17h00 to complete the delivery. He never returned. I am now being told that the delivery will only happen next week. This is completely unacceptable. I have an important exam next Tuesday and urgently need this laptop. I followed all the correct processes, provided clear instructions, and even made direct arrangements with the driver, yet everything was ignored. This is not just poor service... it is a complete failure of accountability. As this purchase was made through FNB Connect, I hold FNB responsible for the service standards of its partners. Customers should not have to deal with this level of unreliability. I expect urgent escalation and delivery before the weekend. If this is not resolved immediately, I will cancel the order and take my business elsewhere. FNB needs to seriously review its partnership with Digital Planet, as this experience reflects badly on your brand. #FNB #FNBConnect #DigitalPlanet #PoorService #DeliveryFailure #HelloPeter
1 reply
2 months ago
Shocking Service from Digital Planet / FNB – Broken Promises & Delivery Failure
This has been one of the worst customer service experiences I’ve had. I ordered a laptop through Digital Planet (FNB partner) and clearly instructed that delivery must happen after 14h00 due to work travel, yet the driver arrived early and ignored these instructions. I spoke to him at around 13h00, explained that I was home, and he promised to return between 16h00 and 17h00, but he never came back. Now I am being told the delivery will only happen next week, which is completely unacceptable. I have an important exam next Tuesday and urgently need this laptop, so this delay is directly affecting my academic commitments. I did everything required on my side, yet Digital Planet failed to follow instructions, broke a direct commitment, and is now offering no immediate resolution. This level of service is reckless and disrespectful to a paying customer. I expect urgent escalation and delivery before the weekend, failing which I will cancel the order and take my business elsewhere. FNB should seriously reconsider partnerships with service providers that treat customers this way.
1 reply
31 months ago
Refunds not paid after almost 3 months
I did some test with Ampath in September and after my results. I was told my medical aid didn't paid them. I was threaten to be taken for legal route if I didn't pay them within 14days. I did made a payment. In October they claim the same amount with my medical aid. I have called, emailed the refund office without lucky. Why was I threatened with legal route when you have claimed from my medical aid? When will I get my refund back? Do I have to drive from Secunda to get my refund in Pretoria.
2 replies
35 months ago
Bad service
I have ordered from SHEIN sometime two weeks and my order is ready to be deliver by Fastway. I have received an emails that states that my parcel will be delivered today since the 4th July and it keep be sent back to the depot without been delivered. I have call them several time and i was told they are a calling a driver and they will call back. Now i have to spend the money i dont have to buy another outfit. You service suck
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (100%)