Digital Planet
2|588 reviews
Responds in 15 hours 26 min
MN
Matlhari N
1 reviews | Active since Member
02 Apr 2026, 16:10
Shocking Service from Digital Planet / FNB – Broken Promises & Delivery Failure
This has been one of the worst customer service experiences I’ve had. I ordered a laptop through Digital Planet (FNB partner) and clearly instructed that delivery must happen after 14h00 due to work travel, yet the driver arrived early and ignored these instructions. I spoke to him at around 13h00, explained that I was home, and he promised to return between 16h00 and 17h00, but he never came back. Now I am being told the delivery will only happen next week, which is completely unacceptable. I have an important exam next Tuesday and urgently need this laptop, so this delay is directly affecting my academic commitments. I did everything required on my side, yet Digital Planet failed to follow instructions, broke a direct commitment, and is now offering no immediate resolution. This level of service is reckless and disrespectful to a paying customer. I expect urgent escalation and delivery before the weekend, failing which I will cancel the order and take my business elsewhere. FNB should seriously reconsider partnerships with service providers that treat customers this way.
Helpful (0)
Replies (1)0
Replies (1)Digital Planet's replyOfficial
07 Apr 2026, 07:38Hi Matlhari,
Thank you for bringing this to our attention. We are really sorry to hear about your experience.
Please be assured that we are escalating this matter with our logistics team as a priority to urgently review what went wrong and to explore all possible options to have your delivery completed as soon as possible. Our team manager will be in contact with you to monitor your query and keep you updated on progress.
We would like the opportunity to resolve this for you as quickly as possible. Thank you for your patience, and we will be in touch shortly with an update.
Kind regards,
Digital Planet
Thank you for bringing this to our attention. We are really sorry to hear about your experience.
Please be assured that we are escalating this matter with our logistics team as a priority to urgently review what went wrong and to explore all possible options to have your delivery completed as soon as possible. Our team manager will be in contact with you to monitor your query and keep you updated on progress.
We would like the opportunity to resolve this for you as quickly as possible. Thank you for your patience, and we will be in touch shortly with an update.
Kind regards,
Digital Planet
Best regards,
Digital Planet's reply07 Apr 2026, 07:38
Official
Hi Matlhari,
Thank you for bringing this to our attention. We are really sorry to hear about your experience.
Please be assured that we are escalating this matter with our logistics team as a priority to urgently review what went wrong and to explore all possible options to have your delivery completed as soon as possible. Our team manager will be in contact with you to monitor your query and keep you updated on progress.
We would like the opportunity to resolve this for you as quickly as possible. Thank you for your patience, and we will be in touch shortly with an update.
Kind regards,
Digital Planet
Thank you for bringing this to our attention. We are really sorry to hear about your experience.
Please be assured that we are escalating this matter with our logistics team as a priority to urgently review what went wrong and to explore all possible options to have your delivery completed as soon as possible. Our team manager will be in contact with you to monitor your query and keep you updated on progress.
We would like the opportunity to resolve this for you as quickly as possible. Thank you for your patience, and we will be in touch shortly with an update.
Kind regards,
Digital Planet
Best regards,