MB
Marinda B
Active since Feb 2025
4
Reviews
0
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Reviews
4 reviews2 months ago
Digital planet redeemed
After quite a story with my Epson printer, and after writing a review, they followed up daily until the problem was sorted. Thank you for coming back better.
53 replies
2 months ago
Digital planet of the Unhelpful
I had the worst experience with them. I ordered an EPSON printer 7 January through FNB product shop. I received it 9 January. I then proceeded to install ink drivers as prompted, a power failure happened during installation. I then tried to redo it after power came back on. It went into a loop, not wanting to. I logged a call through FNB, who then got me into contact with them. They logged a collection with RAM who they gave my wrong address which I gave them the correct one. After all the up and down, I receive an email that OBF failure request was rejected. I don't even know what that is. But wait there's more, I was phoned and because I did not answer( I'm a teacher) it was mentioned in their email that I failed to answer. I have told them previously that I am a teacher, so rude. Now they are sending the printer back. What must I do now? Oh and I did phone back and was placed on hold for 15 minutes. I did not even mention all the absurd photo's the requested via email of the printer before collecting it, one being, a photo of the sealed box. Who takes a photo of a sealed box!
109 replies
2 months ago
RAM not so great
I have a collection logged by FNB because I ordered a printer and it is faulty. FNB logged it at RAM to collect. FNB apparently gave the right street address, just a neighboring suburb instead of my suburb. RAM phone me, to phone FNB to rectify the address. I was gobsmacked, because I could just give the correct address, but no, it was logged wrong so FNB has to re log it. They don't phone them, they phone me. And the lady was rude. Did not give her name, but she was working 30 January 2026 at 16h30. I now have to wait another few days for a query that has been going on since 9 January.
56 replies
14 months ago
Webafrica must fall
My internet have been giving issues for 2 weeks. I logged a ticket. No one follows up. You get a reference that means nothing. Baliwe said a ticket was logged on 17th at faults dept. Tebogo that I contacted 19th wanted to run all the tests Baliwe did. According to Tebogo its procedure. My inbox was full of webafrica notifying me faults is busy with it. Tebogo said, no, I need a LAN cable first. Now Im cancelling
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
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2 Star
0 (0%)
1 Star
3 (75%)