Digital Planet
2|588 reviews
Responds in 15 hours 26 min
TM
Tokelo M
1 reviews | Active since Member
09 May 2026, 07:29
Inconsistent rules, refused parcel, 2 failed deliveries
Digital Planet refused to release my FNB parcel even after I provided the 3rd party’s original ID and certified copies as requested. Staff had a bad attitude and refused to help, insisting they needed to scan the owner’s ID despite the authorized 3rd party being present. What I was told over whatsapp didn’t match what the courier asked for. Poor communication and inconsistent process for time-sensitive documents. Need urgent resolution and clear policy communication. Result: Due to inconsistent instructions and staff refusing to release the parcel despite valid documentation, the delivery failed twice. The issue remains unresolved.
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Replies (1)Digital Planet's replyOfficial
11 May 2026, 07:46Hi Tokelo,
Thank you for reaching out, and we apologize for the frustrating experience you’ve had. This is not the level service that you should receive.
We have taken note of the information that you have provided, and we are escalating this urgently to the relevant teams. Our team manager will contact you with an update as soon as this has been investigated.
Thank you for your patience, and we will make sure this is attended to with the required urgency.
Regards
Thank you for reaching out, and we apologize for the frustrating experience you’ve had. This is not the level service that you should receive.
We have taken note of the information that you have provided, and we are escalating this urgently to the relevant teams. Our team manager will contact you with an update as soon as this has been investigated.
Thank you for your patience, and we will make sure this is attended to with the required urgency.
Regards
Best regards,
Digital Planet's reply11 May 2026, 07:46
Official
Hi Tokelo,
Thank you for reaching out, and we apologize for the frustrating experience you’ve had. This is not the level service that you should receive.
We have taken note of the information that you have provided, and we are escalating this urgently to the relevant teams. Our team manager will contact you with an update as soon as this has been investigated.
Thank you for your patience, and we will make sure this is attended to with the required urgency.
Regards
Thank you for reaching out, and we apologize for the frustrating experience you’ve had. This is not the level service that you should receive.
We have taken note of the information that you have provided, and we are escalating this urgently to the relevant teams. Our team manager will contact you with an update as soon as this has been investigated.
Thank you for your patience, and we will make sure this is attended to with the required urgency.
Regards
Best regards,