Dimensions Tents

Bad mistakes, no accountability, shocking quality on all levels

It was my son who pointed out the irony of the company name when I went through back and forth correspondence with an uncommunicative and uncooperative team who installed a tent that was cut to the wrong size. It has been a 3-month long disaster that began with shocking sales team, a quote team that measured incorrectly, an installation team that tried to cover up the mistakes and caused serious damage in the process followed by the same sales team who tried to blame me for their mistakes before back peddling yet at no point admitting to their most obvious error. The delays in communication resulting in my having to repair their mistakes at my own expense as there was water pooling where the tent was cut with too much slack and holes in the corners where they couldn't attach the slack tent to anything. Over three months, I had one message from the company owner ... still not admitting to their error ... with his solution to remove the tent. Not replace it with one that fits correctly but de-rig and take it away, knowing full well that it would leave half my house open to the elements as well as to crime, and render my son's room unusable. They held me to ransom based on their knowing I would not be able to get anyone to install an alternative roof in the middle of Cape Town rainy season so I am left with an expensive tent that doesn't do what it's meant to do and bills rolling in from my builders who are trying to get it right in order to last until the end of winter when I will have to get a real tent installation company to redo the job. Bottom line is horrible service, inept staff, owners that don't take accountability for errors, poor quality product. I encourage anyone thinking of going this route to find an alternative company to do the job because Dimensions Tents is an all round bad fit.