Direct Call Holdings
1|1 reviews
LA
Lizé Aspeling
1 reviews | Active since Member
11 Aug 2023, 10:32
very rude and unprofessional
very rude and unprofessional people we can clearly see that they have no idea what they talking about. Don't show up on appointment time then also threaten me that my claim will not pay out if I don't give them a new appointment (supervisor said this). And this after the technician ( Carlos)that phone me to come out to the test said he does not know how my system work. Then show up and say noting is going to come of your claim before even testing the batteries that are claimed. After the reviews of Digicall Assessing Solutions (PTY) ltd stated that this is what the assessors do. The office called me and said they are only sub contracting for them yet they clearly did as the reviews stated they do.
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Replies (60)Direct Call Holdings's replyOfficial
14 Aug 2023, 06:16We deeply regret the unfortunate experience you faced while dealing with Direct Call Holdings during your claims process. We empathize with the understandable frustration that can arise from unforeseen delays and challenges. Your concerns are of utmost importance to us, and we take them very seriously.
We acknowledge that the claims process took longer than initially anticipated, and we sincerely apologize for any inconvenience this may have caused. It's essential to clarify that the delays were beyond the direct control of Direct Call. Our actions are guided by the instructions we receive from the insurance companies, and we diligently adhere to their protocols.
We recognize that various factors contributed to the delay. Initially, you requested consultation with your insurance company before scheduling an inspection date. Subsequently, after confirming the inspection date, our skilled electrician encountered an unexpected vehicle breakdown, necessitating the rescheduling of the assessment. We promptly informed you of these circumstances and rescheduled for the following day.
During the assessment, we encountered challenges such as limited access to the solar installation's location, impacting our ability to perform a thorough evaluation. An accurate assessment of the damage is crucial for providing a comprehensive report to the insurance company. Unfortunately, due to the lack of access to the property and solar installation, we were unable to gather the necessary information to determine the extent and cause of the damage to the batteries.
Regarding your comments about our electrician's familiarity with the specific brand or installation, we would like to clarify that our team comprises qualified professionals with extensive experience in conducting various assessments and handling insurance claims. Any unfamiliarity was a direct result of the restricted access to the installation, which we promptly communicated to your insurance company.
We understand your concerns, and we want to assure you that the final decision and resolution of your insurance claim rest with your insurance company. While we do not have the authority to influence their determination, we remain fully committed to assisting you to the best of our abilities within the constraints we faced during the claims process
We acknowledge that the claims process took longer than initially anticipated, and we sincerely apologize for any inconvenience this may have caused. It's essential to clarify that the delays were beyond the direct control of Direct Call. Our actions are guided by the instructions we receive from the insurance companies, and we diligently adhere to their protocols.
We recognize that various factors contributed to the delay. Initially, you requested consultation with your insurance company before scheduling an inspection date. Subsequently, after confirming the inspection date, our skilled electrician encountered an unexpected vehicle breakdown, necessitating the rescheduling of the assessment. We promptly informed you of these circumstances and rescheduled for the following day.
During the assessment, we encountered challenges such as limited access to the solar installation's location, impacting our ability to perform a thorough evaluation. An accurate assessment of the damage is crucial for providing a comprehensive report to the insurance company. Unfortunately, due to the lack of access to the property and solar installation, we were unable to gather the necessary information to determine the extent and cause of the damage to the batteries.
Regarding your comments about our electrician's familiarity with the specific brand or installation, we would like to clarify that our team comprises qualified professionals with extensive experience in conducting various assessments and handling insurance claims. Any unfamiliarity was a direct result of the restricted access to the installation, which we promptly communicated to your insurance company.
We understand your concerns, and we want to assure you that the final decision and resolution of your insurance claim rest with your insurance company. While we do not have the authority to influence their determination, we remain fully committed to assisting you to the best of our abilities within the constraints we faced during the claims process
Best regards,
Direct Call Holdings's reply14 Aug 2023, 06:16
Official
We deeply regret the unfortunate experience you faced while dealing with Direct Call Holdings during your claims process. We empathize with the understandable frustration that can arise from unforeseen delays and challenges. Your concerns are of utmost importance to us, and we take them very seriously.
We acknowledge that the claims process took longer than initially anticipated, and we sincerely apologize for any inconvenience this may have caused. It's essential to clarify that the delays were beyond the direct control of Direct Call. Our actions are guided by the instructions we receive from the insurance companies, and we diligently adhere to their protocols.
We recognize that various factors contributed to the delay. Initially, you requested consultation with your insurance company before scheduling an inspection date. Subsequently, after confirming the inspection date, our skilled electrician encountered an unexpected vehicle breakdown, necessitating the rescheduling of the assessment. We promptly informed you of these circumstances and rescheduled for the following day.
During the assessment, we encountered challenges such as limited access to the solar installation's location, impacting our ability to perform a thorough evaluation. An accurate assessment of the damage is crucial for providing a comprehensive report to the insurance company. Unfortunately, due to the lack of access to the property and solar installation, we were unable to gather the necessary information to determine the extent and cause of the damage to the batteries.
Regarding your comments about our electrician's familiarity with the specific brand or installation, we would like to clarify that our team comprises qualified professionals with extensive experience in conducting various assessments and handling insurance claims. Any unfamiliarity was a direct result of the restricted access to the installation, which we promptly communicated to your insurance company.
We understand your concerns, and we want to assure you that the final decision and resolution of your insurance claim rest with your insurance company. While we do not have the authority to influence their determination, we remain fully committed to assisting you to the best of our abilities within the constraints we faced during the claims process
We acknowledge that the claims process took longer than initially anticipated, and we sincerely apologize for any inconvenience this may have caused. It's essential to clarify that the delays were beyond the direct control of Direct Call. Our actions are guided by the instructions we receive from the insurance companies, and we diligently adhere to their protocols.
We recognize that various factors contributed to the delay. Initially, you requested consultation with your insurance company before scheduling an inspection date. Subsequently, after confirming the inspection date, our skilled electrician encountered an unexpected vehicle breakdown, necessitating the rescheduling of the assessment. We promptly informed you of these circumstances and rescheduled for the following day.
During the assessment, we encountered challenges such as limited access to the solar installation's location, impacting our ability to perform a thorough evaluation. An accurate assessment of the damage is crucial for providing a comprehensive report to the insurance company. Unfortunately, due to the lack of access to the property and solar installation, we were unable to gather the necessary information to determine the extent and cause of the damage to the batteries.
Regarding your comments about our electrician's familiarity with the specific brand or installation, we would like to clarify that our team comprises qualified professionals with extensive experience in conducting various assessments and handling insurance claims. Any unfamiliarity was a direct result of the restricted access to the installation, which we promptly communicated to your insurance company.
We understand your concerns, and we want to assure you that the final decision and resolution of your insurance claim rest with your insurance company. While we do not have the authority to influence their determination, we remain fully committed to assisting you to the best of our abilities within the constraints we faced during the claims process
Best regards,