Unprofessional behavior

I went to Dirty Laundry in Blackheath today I have been going there for a while . Zanele has a serious attitude problem and is extremely rude. If you only have one load of washing to do it's not advisable to go especially during weekends because you often have to wait for one person who brings in bucketloads of eashing so that means waiting for them to do four loads or more before you can use the tumble dryer. Waited 2.5 hours and Zanele could have squeezed me in for 10 minutes fumbledryer use at full price but decided not yo When Inad 2 loads before I was allowed to do 1 load then had to let someone else use a machine before I could do another load .which I didn't mind but letting people do 4 loads while a person o.ly has one ooad that wouldonly take a few minutes. It seems double standards apply at tjis branch. I will never ever ho again. I don't expect preferential treatment ,I just wanted to be treated faitlrly . I have had problems with Zanele since the first time I went there. Her sarcastic renark about my profession was also unacceptable. Good riddance I will never set foot in that branch,pity because other staff members are pleadant.