Unfairness

Good day

I hope this email finds you well, Please see below conversation between my self Nduduzo Madondo and the Discovery Consultant with his manager Trishen . As they want me to pay for their mistake. please assist me to resolve the below problem. Because they are ignoring me now.

Thanks,

Nduduzo Madondo <nduduzomadondo1@gmail.com> Mon, May 3, 12:11 PM to Trishen, Clint

Good day Trishen

My name is Nduduzo Madondo, my claim number is 2434318. I have received a call from Avis saying I'm owing R2441.00. for caters car, I was not informed to take a rental back to avis until I called to extend the rental. Clint Joseph was handling my case but he did not call me or send me an email that I must take the car back. Please pay Avis.

Regards, Nduduzo Madondo

Trishen Ramluckan Attachments Mon, May 3, 12:23 PM to me, Clint

Dear Mr Madondo,

Thank you for your email.

Kindly find attached email which Clint Joseph sent regarding the rental vehicle extension being declined by management on the 06th April.

AVIS would bill you for the rental days from the 06th April until the vehicle was returned to them.

Regards,

Trishen Ramluckan

Broker Claims Team Leader – VIP Claims

Discovery Insure

Vitality status: Gold

Discovery 1 Discovery Place, Sandton | P.O. Box 786722, Sandton, 2146

Direct: 011 529 7377 Call centre: 0860 751 751 VIP team: 011 529 7602 Email: TrishenR@discovery.co.za | URL: www.discovery.co.za Find out more about other Discovery products

From: Nduduzo Madondo <nduduzomadondo1@gmail.com> Sent: Monday 03 May 2021 12:12 PM To: Trishen Ramluckan <TrishenR@discovery.co.za>; Clint Joseph <ClintJo@discovery.co.za> Subject: preciuosm@discovery.co.za

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Nduduzo Madondo <nduduzomadondo1@gmail.com> Mon, May 3, 12:45 PM to Trishen, Clint

Hy Trishen

I find it so unfair to me because I was not informed to take arental back, Clint Joseph was supposed to tell me to take a viacle back to Avis. And its so easy to say Avis will bill me with you agents negligence. Please sort this out with your agent because I wont take responsebilty for this. Because he did not tell me to take a car back until I called to extend.

Regards, Nduduzo Madondo

Trishen Ramluckan Attachments Mon, May 3, 1:05 PM to me, Clint

Good day Sir,

Clint did inform you on the email attached that the extension of the rental was declined by management?

Please see attached email?

On your current claim you qualify for 30days rental and we provided much more than this to assist with your claim.

Your mechanical damages were confirmed to be wear and tear and not due to the incident and we also assisted you with a rental whilst that investigation was being done.

Until our specialist confirmed that the damages were wear and tear, Clint sent you the attached email on the 06 April that management has declined the extension of the rental.

By the 06th you were meant to have the vehicle returned, please see attached email.

Kind regards,

Attachments area

Nduduzo Madondo <nduduzomadondo1@gmail.com> Attachments Tue, May 4, 3:45 PM to Trishen, Clint

Hy Trishen

The same day he sent me this letter was 1 week ahead. So please pay the money till that date because I was only informed on this day. And the other thing I didn't take the car to Renew-it, as they failed to fix my car. Even now they took my car to rectify all the mistakes they did when the were fixing my car. You guys don't have customer service. I will take this matter further since I'm not the one who took the car to Renew-it.

Please fix this because even Clint that you protecting if it wasn't for my call he wasn't going to tell me this. Because he have never communicated with me unless I call him. And I'm surprised that Clint is an agent as he told me his a manager. It means he was misleading me.

Regards, Nduduzo Madondo

---------- Forwarded message ---------- From: Clint Joseph <ClintJo@discovery.co.za> To: Nduduzo Madondo <nduduzomadondo1@gmail.com> Cc: Bcc: Date: Tue, 6 Apr 2021 12:09:25 +0000 Subject: Claim 2434318 Good Day

I tried calling but the line was busy.

As per our previous discussion, I have discussed the matter with management regarding the extension and they advised that due to the final findings as you will see in the report, the mechanical fault unfortunately is being rejected on our end. Please see attached letter with steps to follow if you were to dispute this decision.

You will also see the supporting report attached that stipulates the final outcome of why the rental would need to be returned.

Please also note that the rectification work is still being discussed with repairers, assessors and management at Discovery who like I mentioned want to arrange a date where they could meet with you to discuss the way forward with regards to the poor workmanship done to the vehicle and to ensure that all is taken into consideration.

Please advise on a date so I can revert back to management to set up the appointment.

Kind Regards

Clint Joseph

VIP Claims Consultant – VIP Claims

Discovery Insure Vitality status:

Discovery 1 Discovery Place, Sandton | P.O. Box 786722, Sandton, 2146

Email: ClintJo@discovery.co.za | URL: www.discovery.co.za Find out more about other Discovery products

ema

2 Attachments

Nduduzo Madondo <nduduzomadondo1@gmail.com> Wed, May 12, 11:12 AM (6 days ago) to Trishen, Clint

Hy Clint

We can meet tomorrow 2021/05/13. Please let me know if it's possible or he can name the date.

Clint If my line was busy you should have sent me an email. Please guys pay the outstanding balance because it's not my mistake otherwise Im taking this to the ombudsman. I have all the proof that I was not informed about returning the rental vehicle.

Regards, Nduduzo Madondo

Nduduzo Madondo <nduduzomadondo1@gmail.com> Fri, May 14, 11:44 AM (4 days ago) to Trishen, Clint

Hy Clint

I hope this email finds you well, I'm still waiting for feedback on the above as you promised to call me, but you did not. This is what you have been doing, making empty promises. Please get back to me.

Regards, Nduduzo Madondo