NM
Nduduzo M
Active since Oct 2020
7
Reviews
0
Industries
Reviews
7 reviews53 months ago
Complain
You guys have never assisted me since Renew-it Rivonia didn't fix my car CJ76VPGP. You guys asked for proof I sent it but I never received any feedback. But thanks I will see my way out. Because I can see only people with money are assisted.
53 replies
56 months ago
Unhappy client
My car had an accident last year 1 October, they installed the had lamp that is not working. Even now they giving me a hard time to replace that light. Please assist me, the person that was in charge to replace it is Brandon. So it's very difficult for me to drive at night.
53 replies
58 months ago
They are irresponsible and no customer service
They are irresponsible and no customer service. They only think about them selves
53 replies
60 months ago
Unfairness
Good day I hope this email finds you well, Please see below conversation between my self Nduduzo Madondo and the Discovery Consultant with his manager Trishen . As they want me to pay for their mistake. please assist me to resolve the below problem. Because they are ignoring me now. Thanks, Nduduzo Madondo <nduduzomadondo1@gmail.com> Mon, May 3, 12:11 PM to Trishen, Clint Good day Trishen My name is Nduduzo Madondo, my claim number is 2434318. I have received a call from Avis saying I'm owing R2441.00. for caters car, I was not informed to take a rental back to avis until I called to extend the rental. Clint Joseph was handling my case but he did not call me or send me an email that I must take the car back. Please pay Avis. Regards, Nduduzo Madondo Trishen Ramluckan Attachments Mon, May 3, 12:23 PM to me, Clint Dear Mr Madondo, Thank you for your email. Kindly find attached email which Clint Joseph sent regarding the rental vehicle extension being declined by management on the 06th April. AVIS would bill you for the rental days from the 06th April until the vehicle was returned to them. Regards, Trishen Ramluckan Broker Claims Team Leader – VIP Claims Discovery Insure Vitality status: Gold Discovery 1 Discovery Place, Sandton | P.O. Box 786722, Sandton, 2146 Direct: 011 529 7377 Call centre: 0860 751 751 VIP team: 011 529 7602 Email: TrishenR@discovery.co.za | URL: www.discovery.co.za Find out more about other Discovery products From: Nduduzo Madondo <nduduzomadondo1@gmail.com> Sent: Monday 03 May 2021 12:12 PM To: Trishen Ramluckan <TrishenR@discovery.co.za>; Clint Joseph <ClintJo@discovery.co.za> Subject: preciuosm@discovery.co.za [Email from external sender. Proceed with caution.] Subsidiaries of Discovery Limited are authorised financial services providers. The information in this email is confidential and may have legal privileges. We intend it only for the use of the individual or entity we've addressed the communication to. If you have received this email by mistake please delete it and tell the sender. We forbid any unauthorised use, change, disclosure or sending of the contents of this email (including its attachments), whether in part or as a whole, unless consented to in writing by the sender, as it may be unlawful. We cannot guarantee this email has no malicious coding. We reserve the right to check, intercept and block emails or take any other action according to our email etiquette. Discovery will not be liable for any delivery delay, loss, harm, disruption or data corruption that may arise from this email. A full list of company directors is available on our website at: https://www.discovery.co.za/corporate/investor-relations - or to get this list by email, please email directors_list@discovery.co.za Attachments area Nduduzo Madondo <nduduzomadondo1@gmail.com> Mon, May 3, 12:45 PM to Trishen, Clint Hy Trishen I find it so unfair to me because I was not informed to take arental back, Clint Joseph was supposed to tell me to take a viacle back to Avis. And its so easy to say Avis will bill me with you agents negligence. Please sort this out with your agent because I wont take responsebilty for this. Because he did not tell me to take a car back until I called to extend. Regards, Nduduzo Madondo Trishen Ramluckan Attachments Mon, May 3, 1:05 PM to me, Clint Good day Sir, Clint did inform you on the email attached that the extension of the rental was declined by management? Please see attached email? On your current claim you qualify for 30days rental and we provided much more than this to assist with your claim. Your mechanical damages were confirmed to be wear and tear and not due to the incident and we also assisted you with a rental whilst that investigation was being done. Until our specialist confirmed that the damages were wear and tear, Clint sent you the attached email on the 06 April that management has declined the extension of the rental. By the 06th you were meant to have the vehicle returned, please see attached email. Kind regards, Attachments area Nduduzo Madondo <nduduzomadondo1@gmail.com> Attachments Tue, May 4, 3:45 PM to Trishen, Clint Hy Trishen The same day he sent me this letter was 1 week ahead. So please pay the money till that date because I was only informed on this day. And the other thing I didn't take the car to Renew-it, as they failed to fix my car. Even now they took my car to rectify all the mistakes they did when the were fixing my car. You guys don't have customer service. I will take this matter further since I'm not the one who took the car to Renew-it. Please fix this because even Clint that you protecting if it wasn't for my call he wasn't going to tell me this. Because he have never communicated with me unless I call him. And I'm surprised that Clint is an agent as he told me his a manager. It means he was misleading me. Regards, Nduduzo Madondo ---------- Forwarded message ---------- From: Clint Joseph <ClintJo@discovery.co.za> To: Nduduzo Madondo <nduduzomadondo1@gmail.com> Cc: Bcc: Date: Tue, 6 Apr 2021 12:09:25 +0000 Subject: Claim 2434318 Good Day I tried calling but the line was busy. As per our previous discussion, I have discussed the matter with management regarding the extension and they advised that due to the final findings as you will see in the report, the mechanical fault unfortunately is being rejected on our end. Please see attached letter with steps to follow if you were to dispute this decision. You will also see the supporting report attached that stipulates the final outcome of why the rental would need to be returned. Please also note that the rectification work is still being discussed with repairers, assessors and management at Discovery who like I mentioned want to arrange a date where they could meet with you to discuss the way forward with regards to the poor workmanship done to the vehicle and to ensure that all is taken into consideration. Please advise on a date so I can revert back to management to set up the appointment. Kind Regards Clint Joseph VIP Claims Consultant – VIP Claims Discovery Insure Vitality status: Discovery 1 Discovery Place, Sandton | P.O. Box 786722, Sandton, 2146 Email: ClintJo@discovery.co.za | URL: www.discovery.co.za Find out more about other Discovery products ema 2 Attachments Nduduzo Madondo <nduduzomadondo1@gmail.com> Wed, May 12, 11:12 AM (6 days ago) to Trishen, Clint Hy Clint We can meet tomorrow 2021/05/13. Please let me know if it's possible or he can name the date. Clint If my line was busy you should have sent me an email. Please guys pay the outstanding balance because it's not my mistake otherwise Im taking this to the ombudsman. I have all the proof that I was not informed about returning the rental vehicle. Regards, Nduduzo Madondo Nduduzo Madondo <nduduzomadondo1@gmail.com> Fri, May 14, 11:44 AM (4 days ago) to Trishen, Clint Hy Clint I hope this email finds you well, I'm still waiting for feedback on the above as you promised to call me, but you did not. This is what you have been doing, making empty promises. Please get back to me. Regards, Nduduzo Madondo
0 replies
62 months ago
Mr
<div>I share my story with you guys but I was not assisted. Regarding my car that had an accident. I even shared the photos of my car and the things I'm complaining about.</div>
53 replies
63 months ago
Unhappy client
My insurance took my car to Renew it Ravinia, I was assisted by Branden. The service that I received was very poor they change my old light and and the installed a light that doesn't light and it takes in water. My car suspension was not fixed but he claim that he did fix it. Yesterday I fetched my car from him today the car was stack on my way to work. He promised to change the light because my insurance paid for it. After I took a change the story his telling me to contact my insurance. Renew-it Rivonia they also drain petrol in my car I had to go buy petrol with the container. I will never refer any one to use Renew-it Rivonia to fix his car. they have very poor service they had my car from the 6 October until yesterday but still my car is not fixed.
56 replies
67 months ago
Mr Sibukeli, keep you good work.
I was assisted by Sibukeli Kolondiya when I had a car accident on Thursday 01/10/2020 at 14 avenue. I wold like to thank him for his brilliant assistant. What he did to me he should do it to every one. I appreciate his assistance. Police no 4001548679.
53 replies
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