Discovery wilful neglect of IT88 paymet

In December discovery advised that I had a penalty from sars. To which I agreed to pay. However upon doing my tax returns I found out it was never paid. I had my penalties settled sent the SOA to which Discovery advised that they cannot pay the money into my own account even though the SOA from SARS states I don’t owe SARS any more. So they don’t want to take liability for their non compliance to which I now have to suffer the financial burden. If no positive feedback I will be sending it to the judicial enquiry for short term insurance as Discovery has failed to make payment since Dec and now won’t pay my money directly to me but to SARS which will then require me to lose a days work again as it would require me to go into SARS to have this rectified and I can only get an appointment in April otherwise I would need to stand in queue from 5 am if I don’t have an appointment which also poses a risk to my life as it not safe as a woman to be travelling alone with public transport to the SARS . Hope this matter gets resolved before I take further steps and impose that I get paid my own money that they refuse to pay back