DI
Discovery Invest
Verified Business
DI
AI Review Summary
Based on recent customer reviews, Discovery Invest is facing significant dissatisfaction, with customers consistently mentioning frustrating withdrawal processes, unanswered emails, and prolonged turnaround times that exceed promised service levels. A recurring theme is the difficulty of accessing one's own funds, with clients describing repeated requests for resubmitted documentation and unresponsive call centre and payments teams. Concerns around death claims, retirement annuity withdrawals, and matured policies feature prominently. A small number of customers highlight positive experiences with helpful consultants and smooth annuity transfers, but these are heavily outweighed by reports of poor communication and accountability.
Performance(last 12 months):
TrustIndex
3.4
Ranking
#206
in Financial Services
NPS Score
-58
Recommended: Unlikely
Review Distribution
1.2|42 Reviews
Jul '25 - Jun '26
Recent reviews (42)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
18 May 2026, 03:21
Discovery sucks
Discovery doesn't care about their customers, only their money. Everytime I submit a request, whether it be through a financial advisor, or directly, the request get, delayed and Cancelled, almost purposefully, and between a week and a month later I get informed about missing information, or illegible forms. Everytime. This company has absolutely zero customer service, and they don't really care about how they are negatively affecting their customers lives. How do we get them investigated by a higher power?
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Anonymous
1 reviews | Active since Jan 2020
18 May 2026, 03:21
Discovery sucks
Discovery doesn't care about their customers, only their money. Everytime I submit a request, whether it be through a financial advisor, or directly, the request get, delayed and Cancelled, almost purposefully, and between a week and a month later I get informed about missing information, or illegible forms. Everytime. This company has absolutely zero customer service, and they don't really care about how they are negatively affecting their customers lives. How do we get them investigated by a higher power?
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Anonymous
1 reviews | Active since Jan 2020
14 May 2026, 08:26
Poor service from Discovery Invest
I am disappointed with Discovery Invest services. I sent a request for partial withdrawal instructions. They request copy of ID, I sent it through and financial adviser sent through, they decided to cancel the withdrawal instruction.
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Anonymous
1 reviews | Active since Jan 2020
14 May 2026, 08:26
Poor service from Discovery Invest
I am disappointed with Discovery Invest services. I sent a request for partial withdrawal instructions. They request copy of ID, I sent it through and financial adviser sent through, they decided to cancel the withdrawal instruction.
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Anonymous
1 reviews | Active since Jan 2020
12 May 2026, 08:39
Discovery Invest ignoring their clients
I get a monthly Annuity pay out but on 24 April 2026 I requested Discovery Invest to adjust my tax rate lower. They acknowledged my letter and confirmed it will be implemented. However on 6 May 2026 I received my pay out but the tax deducted was the normal high rate and my request was never implemented. I am battling to get this addressed since 6 May 2026 but no result. Their response is so slow and the staff dealing with clients not up to scratch.
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Anonymous
1 reviews | Active since Jan 2020
12 May 2026, 08:39
Discovery Invest ignoring their clients
I get a monthly Annuity pay out but on 24 April 2026 I requested Discovery Invest to adjust my tax rate lower. They acknowledged my letter and confirmed it will be implemented. However on 6 May 2026 I received my pay out but the tax deducted was the normal high rate and my request was never implemented. I am battling to get this addressed since 6 May 2026 but no result. Their response is so slow and the staff dealing with clients not up to scratch.
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Anonymous
1 reviews | Active since Jan 2020
20 Apr 2026, 15:10
Drive, tenacity and urgency - Is that 1 of the Discovery values?
Calling their call centre is a nightmare. My call was answered after 6 minutes, Zunaid then promptly put me back in the queue. I waited a further 6 minutes. Althea Andrews then took my call, she took my details and query. She told me to wait for 'a second' and put me on hold. She gets back on the line AFTER another 12 or 13 MINUTES - Apparently 'a second' means 12 or 13 minutes at Discovery Invest. I had HAD enough by then. She could not answer my query nor could she give me a turn-around time for the answer. I asked for a manager. Apparently no managers were available but Althea said she emailed her manager Takalani Phaladi to call me. Surprise, surprise, he certainly did NOT make the call back to me. My query still has not been attended to. This is deeply disappointing and embarrassing for a brand like Discovery which supposedly prides itself on accuracy, efficiency and service delivery. Is this treating the client fairly?
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Anonymous
1 reviews | Active since Jan 2020
20 Apr 2026, 15:10
Drive, tenacity and urgency - Is that 1 of the Discovery values?
Calling their call centre is a nightmare. My call was answered after 6 minutes, Zunaid then promptly put me back in the queue. I waited a further 6 minutes. Althea Andrews then took my call, she took my details and query. She told me to wait for 'a second' and put me on hold. She gets back on the line AFTER another 12 or 13 MINUTES - Apparently 'a second' means 12 or 13 minutes at Discovery Invest. I had HAD enough by then. She could not answer my query nor could she give me a turn-around time for the answer. I asked for a manager. Apparently no managers were available but Althea said she emailed her manager Takalani Phaladi to call me. Surprise, surprise, he certainly did NOT make the call back to me. My query still has not been attended to. This is deeply disappointing and embarrassing for a brand like Discovery which supposedly prides itself on accuracy, efficiency and service delivery. Is this treating the client fairly?
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Anonymous
1 reviews | Active since Jan 2020
20 Apr 2026, 07:33
Pathetic service
I am utterly dissapointed in Discovery's service.I have been passed from pillar to post made promises this whole week that wasn't kept.Wrost is I asked to speak to a Team Leader Queeneth Ngcamu who also promised to give me confirmation of payment on Friday and didn't I had to follow up.She confirmed funds would reflect last night and it still doesn't reflect.I can understand why the teams are so useless cause they are led this way.Discovery is not worth their price.I am thinking of cancelling my medical aid that I pay over 9k every month for me and my family.
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Anonymous
1 reviews | Active since Jan 2020
20 Apr 2026, 07:33
Pathetic service
I am utterly dissapointed in Discovery's service.I have been passed from pillar to post made promises this whole week that wasn't kept.Wrost is I asked to speak to a Team Leader Queeneth Ngcamu who also promised to give me confirmation of payment on Friday and didn't I had to follow up.She confirmed funds would reflect last night and it still doesn't reflect.I can understand why the teams are so useless cause they are led this way.Discovery is not worth their price.I am thinking of cancelling my medical aid that I pay over 9k every month for me and my family.
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 05:44
STAY AWAY FROM DICOVERY INVEST (USE OTHER INSTITUITIONS)
STAY THE F**K AWAY FROM THESE CLOWNS. TRYING TO MAKE A WITHDRAWAL AND THE ADMIN PAIN OF HAVING TO GO THROUGH A FINANCIAL ADVISOR AND WAIT FOR LINKS THAT DO NOT EVEN WORK ON THE APP. VERY VERY DISSAPOINTED. RATHER USE OTHER FINANCIAL INSTITUITIONS LIKE ALLAN GRAY. WHERE YOU CAN DO THE WITHDRAWAL YOURSELF AND GET THE MONIES WITHIN 48 HOURS, NOT THIS BULL**** FROM DISCOVERY INVEST. NOW I HAVE TO TAKE OUT A LOAN , BECAUSE MY ****ING MONEY IS WITH THESE CLOWNS AND THEY TAKING FOREVER TO PAYOUT. YOU MUST CONSTANTLY CALL AND EMAIL THEM TO GET AN UPDATE. POOR SERVICE FROM THESE CLOWNS. ALLAN GRAY IS THE INSTITUITION OF CHOICE FOR ME, NEVER GIVING A DIME AGAIN TO THESE CLOWNS. IN FACT, JUST STICK TO MEDICAL AID.
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 05:44
STAY AWAY FROM DICOVERY INVEST (USE OTHER INSTITUITIONS)
STAY THE F**K AWAY FROM THESE CLOWNS. TRYING TO MAKE A WITHDRAWAL AND THE ADMIN PAIN OF HAVING TO GO THROUGH A FINANCIAL ADVISOR AND WAIT FOR LINKS THAT DO NOT EVEN WORK ON THE APP. VERY VERY DISSAPOINTED. RATHER USE OTHER FINANCIAL INSTITUITIONS LIKE ALLAN GRAY. WHERE YOU CAN DO THE WITHDRAWAL YOURSELF AND GET THE MONIES WITHIN 48 HOURS, NOT THIS BULL**** FROM DISCOVERY INVEST. NOW I HAVE TO TAKE OUT A LOAN , BECAUSE MY ****ING MONEY IS WITH THESE CLOWNS AND THEY TAKING FOREVER TO PAYOUT. YOU MUST CONSTANTLY CALL AND EMAIL THEM TO GET AN UPDATE. POOR SERVICE FROM THESE CLOWNS. ALLAN GRAY IS THE INSTITUITION OF CHOICE FOR ME, NEVER GIVING A DIME AGAIN TO THESE CLOWNS. IN FACT, JUST STICK TO MEDICAL AID.
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