EC
Elijah C
Active since Jun 2020
49
Reviews
0
Industries
Reviews
49 reviews1 month ago
Poor service
Unprofessional and rude call Centre extremely poor turn around time Tracker will wait for people to be in danger or the vehicle stripped before they respond very poor service do not recommend using tracker for your own safety Call Centre agents are rude
212 replies
2 months ago
Issue resolved
I had issues with home connect service and activating But Princess Nyauza was efficient and sorted it out within the day
53 replies
2 months ago
No connectivity
Everytime i take a new line with home connect it takes forever to get activated First they install a faulty ONT they send someone out and they replace the ONT telling me everything is fine Home connect still hasn't activated my line and its going on for a while now Always issues if you want a new line with them
56 replies
4 months ago
Worst provider
I have not had connection for 4 days now! Metrofibre has not been helpful they send out a technician who said there's nothing he can do on his side metrofibre does not want to assist! I told them I think it's the ONT box that seems to be the issue since they can't resolve the issue and the technician said he can't do anything until metrofibre give the go ahead and they ignore and wait days to assist
212 replies
4 months ago
Appalling service
They damage your goods and ignore you when you want to claim please do not use them!
0 replies
4 months ago
No feedback or response on claim for damaged goods
You log a claim with biddulfs but they do nothing with it they don't assist they don't respond to emails and they lie about assisting with claims Do not move with them! Trust me they damage your goods don't give you the service you pay for and getting help or a response from them is impossible if you value your goods use any other service to keep then safe otherwise it will be damaged and they'll ignore you
0 replies
4 months ago
Appalling service and rude agents
I requested for Fibre to be installed in my residence for the 1st of December home connect advised me that they can't do it becasue there's an active line and they need my lease agreement which I sent a week ago with all information they requested. Now they tell me they want it because metro Fibre requested it even though I already sent it to them! So I have to now wait 3-5 working days for them to get feedback once that is done if they have availability 7-10 working days to install an ONT which I asked if I could do now but they refused then I still have to wait for the line to be activated! So a whole month without Fibre! The agents that call are rude and arrogant and have no telephone etiquette I am so disappointed with home-connect being a customer with them for years and this is how they treat their customers they will not try and assist and get this resolve but I must sit without Fibre for 1 whole month due to their incompetence
106 replies
5 months ago
Missing items and damaged goods
I do not recommend them if you're moving and want your items in one piece or if they even arrive at all I am absolutely appalled by the condition some of my items My fan is broken, my sleeper couch legs are broken and many other items I also have a lot of missing items Mugs, dishes, appliances even the legs for my bed! I unpacked all my furniture today to just find out the condition I paid a lot of money for this Biddulphs better find my items and send someone out to see if they can repair or replace my items! I am extremely irate and if no resolution is found I will be escalating this matter further!
159 replies
7 months ago
Almost R3000 of money missing from FNB account
About R3000 went missing from my account No notifications no transaction history just missing notified secure chat Claudine promise me a call back it's been over a week I chatted 2 more times each time saying they escalating and working on it and I'll guaranteed phone call. Till today no communication no feedback and my money still missing? I don't recommend fnb honestly money goes missing and they forget about you?? I'm logging this as a complaint and if no feedback I will be logging a ***** case against FNB with FSCA and Ombuds
53 replies
14 months ago
Overcharged6and double debited
Good day First you guys took over 2 weeks to install my line which I still had to pay a pro rata for Now you guys over charged me for my other like in Durban In Feb I paid R728.70 for line AG240201041 Now in March why has it gone up to R1372.17? I also made a payment last night of R2977 Then this morning you debit me again for R3535.20 Please resolve the amount for the AG240201041 line and refund me the second debit I have attached the invoices And my bank statement to show the amounts on my email
53 replies
Review Distribution
5 Star
2 (4.081632653061225%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
47 (95.91836734693878%)