EC
Elijah C
Active since Jun 2020
46
Reviews
0
Industries
Reviews
46 reviews2 weeks ago
Impossible to cancel
I cancelled my sanlam reality and they confirmed it was Cancelled however they did not cancel it and still debited me.. They will keep taking money
2 replies
2 months ago
Poor service
Sent 2 emails and it's been a week no response or anything Very poor customer service with no assistance wouldn't recommend
1 reply
3 months ago
Poor service
Unprofessional and rude call Centre extremely poor turn around time Tracker will wait for people to be in danger or the vehicle stripped before they respond very poor service do not recommend using tracker for your own safety Call Centre agents are rude
4 replies
4 months ago
Issue resolved
I had issues with home connect service and activating But Princess Nyauza was efficient and sorted it out within the day
1 reply
6 months ago
Worst provider
I have not had connection for 4 days now! Metrofibre has not been helpful they send out a technician who said there's nothing he can do on his side metrofibre does not want to assist! I told them I think it's the ONT box that seems to be the issue since they can't resolve the issue and the technician said he can't do anything until metrofibre give the go ahead and they ignore and wait days to assist
4 replies
6 months ago
Appalling service and rude agents
I requested for Fibre to be installed in my residence for the 1st of December home connect advised me that they can't do it becasue there's an active line and they need my lease agreement which I sent a week ago with all information they requested. Now they tell me they want it because metro Fibre requested it even though I already sent it to them! So I have to now wait 3-5 working days for them to get feedback once that is done if they have availability 7-10 working days to install an ONT which I asked if I could do now but they refused then I still have to wait for the line to be activated! So a whole month without Fibre! The agents that call are rude and arrogant and have no telephone etiquette I am so disappointed with home-connect being a customer with them for years and this is how they treat their customers they will not try and assist and get this resolve but I must sit without Fibre for 1 whole month due to their incompetence
2 replies
6 months ago
Missing items and damaged goods
I do not recommend them if you're moving and want your items in one piece or if they even arrive at all I am absolutely appalled by the condition some of my items My fan is broken, my sleeper couch legs are broken and many other items I also have a lot of missing items Mugs, dishes, appliances even the legs for my bed! I unpacked all my furniture today to just find out the condition I paid a lot of money for this Biddulphs better find my items and send someone out to see if they can repair or replace my items! I am extremely irate and if no resolution is found I will be escalating this matter further!
3 replies
9 months ago
Almost R3000 of money missing from FNB account
About R3000 went missing from my account No notifications no transaction history just missing notified secure chat Claudine promise me a call back it's been over a week I chatted 2 more times each time saying they escalating and working on it and I'll guaranteed phone call. Till today no communication no feedback and my money still missing? I don't recommend fnb honestly money goes missing and they forget about you?? I'm logging this as a complaint and if no feedback I will be logging a ***** case against FNB with FSCA and Ombuds
1 reply
15 months ago
Overcharged6and double debited
Good day First you guys took over 2 weeks to install my line which I still had to pay a pro rata for Now you guys over charged me for my other like in Durban In Feb I paid R728.70 for line AG240201041 Now in March why has it gone up to R1372.17? I also made a payment last night of R2977 Then this morning you debit me again for R3535.20 Please resolve the amount for the AG240201041 line and refund me the second debit I have attached the invoices And my bank statement to show the amounts on my email
1 reply
16 months ago
Poor service delivery
Good day Kindly note I gave you notice of my moving well over a month ago. It is now the 4th and I still do not have service This is becoming a nightmare. I want this logged as a complaint and resolved ASAP I have been with home connect for many years and will look at moving all products away if this continues. Please look into resolving this before we escalate any further. If you need any further information please do not hesitate to contact Raquel e on 073 811 7690 for any queries about the house and access And 0619110132 for any issues regarding the complaint. Someone then called me saying that you never even placed the order?? That is totally ridiculous how can you not place the order now we have to suffer because you didn't do what you were supposed to If I do not have connection by end of this week I will be canceling home connect my family also has 2 polices with you and each one over R1000 we will all be taking our business elsewhere
2 replies
Review Distribution
5 Star
2 (4.3478260869565215%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
44 (95.65217391304348%)