Poor Service

We placed an Order last week Friday,then Saturday we payed and we gave them POP . We know that they don't work during weekends right we thought they will process order on Monday then our stock to be delivered on Tuesday .Tuesday they ddnt come Wednesday they ddnt come , we called them that if its possible can we collect our Order because we need to Sell alcohol on weekend they refused they said our order will be Delivered on Monday so 2 weeks what's wrong with Us collecting