DB
Divine Beds and Lounge
Unclaimed Business
DB
Divine Beds and Lounge
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#2Ranked In Other
0 NPSUnlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZB
Zaynab B
1 reviews | Active since Jan 2020
21 Jun 2017, 08:56
Inferior quality lounge suites and terrible after sales service
<p>In August 2016 we purchased two sofa sets from Divine Beds and Lounge near Hillcrest. Steven the salesperson assured my husband and I about the durability of chenille fabric and so we chose that fabric for both sets in different colours. Barely a month later one set was showing signs of wear while the other was fine. I also wish to express my dissatisfaction with the way Steven has handled the matter thus far. We contacted him a number of times and he continuously assured us that he would send someone to have a look at the sofa. When we received no further communication in the new year, we contacted him. By now we had been waiting approximately four months. He now decided that he can offer no guarantees on fabric and would not be sending anyone over after all. I am not prepared to accept workmanship that started showing damage after 2 months. Our sofa currently looks worn out and the cushions are all fraying along the seams. He also continuously implied that we were not taking proper care of the sofa even after assuring him on multiple occasions that we have not used any chemicals on the sofas whatsoever and take the utmost care of our sofas which is not in a high traffic area. This situation has caused us considerable stress and I am extremely dissatisfied with the service and quality of Divine Beds and Lounge.</p>
Helpful (0)
|Replies (0)ZB
Zaynab B
1 reviews | Active since Jan 2020
21 Jun 2017, 08:56
Inferior quality lounge suites and terrible after sales service
<p>In August 2016 we purchased two sofa sets from Divine Beds and Lounge near Hillcrest. Steven the salesperson assured my husband and I about the durability of chenille fabric and so we chose that fabric for both sets in different colours. Barely a month later one set was showing signs of wear while the other was fine. I also wish to express my dissatisfaction with the way Steven has handled the matter thus far. We contacted him a number of times and he continuously assured us that he would send someone to have a look at the sofa. When we received no further communication in the new year, we contacted him. By now we had been waiting approximately four months. He now decided that he can offer no guarantees on fabric and would not be sending anyone over after all. I am not prepared to accept workmanship that started showing damage after 2 months. Our sofa currently looks worn out and the cushions are all fraying along the seams. He also continuously implied that we were not taking proper care of the sofa even after assuring him on multiple occasions that we have not used any chemicals on the sofas whatsoever and take the utmost care of our sofas which is not in a high traffic area. This situation has caused us considerable stress and I am extremely dissatisfied with the service and quality of Divine Beds and Lounge.</p>
0
Replies (0)