ZB
Zaynab B
Active since Nov 2013
3
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0
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Reviews
3 reviews41 months ago
MTN CallerTunez Scam
Recently had CallerTunez activated on my MTN account WITHOUT authorization and having it removed from my account has been extremely difficult. A family member had CallerTunez activated on their MTN account (which she said she didn't approve) and was complaining about how difficult it was to have it canceled. Hadn't realized how difficult it was until I found myself in the same situation. I had called her and had the call on speaker (as I find the CallerTunez extremely loud and annoying). I am therefore 100% certain that no buttons were pressed as the phone was not in my hand and I therefore did NOT approve of any subscription. At the end of the call I was shocked when I received an SMS that I have subscribed to CallerTunez and was left with the same annoying music being played to anyone who called me. I have eventually managed to cancel the subscription but am still left with the jarring intro msg to anyone calling me which is extremely unprofessional as my number is used for personal and business calls. My attempts to remove it have been unsuccessful. Even the MTN call center states that you need to dial *123*10# but nowhere in this long menu can cancel be found. The call center states that this is the only way to cancel it or change any settings. Surely there should be some 2 step verification to prevent this from happening and the fact that it is so difficult to remove shows that it is just a money-making scam from a service with unscrupulous practices with no customer care concerns. Not everyone wants to be subjected to loud and inappropriate ringtones when they are calling someone. I am still failing at having this removed from my account and have wasted too much valuable time, not to mention the stress and frustration it has caused me as well as other people who I know are personally in the same situation.
0 replies
107 months ago
Inferior quality lounge suites and terrible after sales service
<p>In August 2016 we purchased two sofa sets from Divine Beds and Lounge near Hillcrest. Steven the salesperson assured my husband and I about the durability of chenille fabric and so we chose that fabric for both sets in different colours. Barely a month later one set was showing signs of wear while the other was fine. I also wish to express my dissatisfaction with the way Steven has handled the matter thus far. We contacted him a number of times and he continuously assured us that he would send someone to have a look at the sofa. When we received no further communication in the new year, we contacted him. By now we had been waiting approximately four months. He now decided that he can offer no guarantees on fabric and would not be sending anyone over after all. I am not prepared to accept workmanship that started showing damage after 2 months. Our sofa currently looks worn out and the cushions are all fraying along the seams. He also continuously implied that we were not taking proper care of the sofa even after assuring him on multiple occasions that we have not used any chemicals on the sofas whatsoever and take the utmost care of our sofas which is not in a high traffic area. This situation has caused us considerable stress and I am extremely dissatisfied with the service and quality of Divine Beds and Lounge.</p>
0 replies
118 months ago
Incompent fault repair staff and support
<p>We have been loyal customers of Telkom for over 15 years. Until recently, we had no issues until we moved and applied for a line transfer. The line transfer was done as scheduled but has not worked properly since the day it has been installed. I have logged a fault at least 5 times but still do not have a working landline and we have very slow internet connectivity. At the most recent fault report, a technician came and tested the line, confirmed that there is a problem with the cable and that he would ask the relevant department to replace the cable. Imagine my utter shock when a few days later I receive an SMS stating that my line has been tested and that it has been found to be free of defects. My line has been completely dead for over a week now. They did not even call me to check and confirm whether the line is working. I replied, as requested, that the line was still faulty but recieved no news from them and had to log a fault yet again. It has been over a month of constant calls and requests to have the line fixed and I am extremely unhappy with the incompetence of the staff who are in charge of repairs. They seem to just take the fault and report it fixed so that they could just pass it off onto another repair technician.</p>
106 replies
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