TERRIBLE SERVICE

On the 22nd of January 2021 I paid and emailed all the required documents to Anne. She confirmed that se had received everything and was going ahead with my application. On the 10th of February I contacted her via WhatsApp to follow up on the progress but she never replied. After that I have tried calling send emails and WhatsApp's but she does not get back to you.

On the 8th of March I got an email saying that everything was finalized and that I can collect it from Home affairs. I paid for the full service and therefore told her that she is to collect and send it to me. On the 12th of March and after seeing she was online and not replying to my message I sent another one. she then replied saying they are busy with it and that she is doing the best she can. On the 17the of March I called her and wanted to know what was going on as the promises she made was not truthful. She then asked me to send some of the paperwork again as she was going to home affairs to see what she can get done. The Friday (19March) in the afternoon she informed me that they were printing my certificate. By then I was fed up with the empty promises and told her to pay my money back. She then accused me of not sending the application from and by that admitted that she never applied for my certificate. I did keep all the communication between us and I have the email that I sent her with the POP, Application form, DHA-30 form.

I then went to home affairs myself. I had another agent help me with the certificate and I was then notified that an application was done on Wednesday the 17th of March. The day I asked her where she applied as I wanted to contact them myself to find out what the hold up was. She only applied 58 days after I paid her and after I started putting pressure on her to get answers. For 58 days she did nothing. She did not apply, she did not inform me that she would not help. She only wasted my time and kept lying and making promises she new was never going to happen.

With the assistance of another company, I got my certificate 6 days after applying for it. Yes Anne did pay my money back, but she can never give back the 58 days she wasted. I WILL NOT RECOMEND DOCS4U TO ANYONE.