Doctor Debt scam (bad service)

I'd like to complain about this company, they're a debt counseling debt reconstruction company that I joined around 2010/2011, 2013, I later found out that this compa y wasn't paying off any of my creditors and requested to be removed from their services around the abovementioned time. This was supposedly done and I was sent a confirmation email. I then paid off my creditors myself and when I checked my credit rating I found that I'm still under debt reconstruction with said company, I then communicated with them via email requesting proof of my account and services being canceled with them and was sent some form of documentation. (which incorrectly stated thaty account was cancelled because I wasn't paying them). I have since found that till today this company still hasn't removed me from their services and I still reflect as being under debt reconstruction with them. Ive been to their offices requesting an explanation as to why this hasn't been sorted and was told to bring my proof of payments/settlement letters from my creditors so that may remove me from their system (at a price) Im ****ed at this because the reason I cancelled my account with this company is due to their non payment to my creditors. I'd like your assistance with having them remove me from reflecting as being under debt counseling with them as this is severely affecting my credit score and am unable to move forward with my life. Sincerely Samukelisiwe Nqubuka ( ********** 803)