1 reviews | Active since Member
I was involved in a motorcycle accident and I approached Doctor's Bikes in Krugersdorp as I've dealt with them before regarding the service on the bike. The accident occurred 22/08/2022 and I had them collect the bike on 26/08/2022 whereas they said they'd be able to repair. There wasn't substantial damage although serious cosmetic.
Two weeks later I contacted them and they said there unable to find fairings or the clutch cover on the side of the engine... So I left it at that. Two weeks later I spoke to them again and I had a fit because it was the same excuse although the fairings they could get was already sprayed but apparently not that nice so they said they keep looking.
A week ago I sent then a message on WhatsApp which was then 9 weeks that they have had my bike and they're STILL waiting for a clutch cover and the fairings aren't put on either which I was then informed that can't from until they receive the clutch cover.... You don't need the cover to place the fairings on and, before that I was given a description of newly sprayed fairings, which cost a huge amount, which match the description of the fairings described to me 6 weeks before this.
They take 10 weeks with cosmetic repairs and can't find cosmetic parts for the bike? They're a repair shop, are they not?
Also to add that it's in my right to have a wobbly considering that it had been around 10 weeks they've had my bike for cosmetic repairs only, as per them, and every time I spoke to them or sent a message there's always an excuse why the bike isn't fixed and then the mechanic seems to become aggressive and tells me I can send my lawyer to them as if I'm in the wrong.
In the meantime my budget on the repairs are lessening due to the fact that I have to spend more and more money on transport such as Bolt and Uber to get around. At the end of the day I'm not going to have the funds to pay for repairs as waiting is costing me money - i have to use the above means of transport to get to banks, shops, etc etc etc...
I'm suspecting something happened and they're stalling for time yet costing me money by doing so and then the mechanic acts as if I have no right to complain about it?!
They are costing me an arm and a leg on expenses!
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