OUR HOTEL ROOM GOT BROKEN INTO

We experienced a terrible stay at your hotel. For a hotel that charges R2000/night it honestly wasn't worth a cent. What you're paying for is just a view of table mountain. The staff were terrible and extremely unhelpful when our stay took an unfortunate turn of events. Our room got broken into while we were still INSIDE OF THE ROOM!! I was in the shower and my friend was asleep, which makes us think it was an inside job. Our window got left open by who we assume was the cleaning staff, only to have the thieves watch us and come in when the opportunity proved right. We took it up with management, but we still haven't heard a single thing about the situation. We asked if we would be compensated, but not a single thing got brought up. We are highly disappointed with how your hotel handled the situation. <br> <br> Our rooms were disgusting. The carpets are thread bare, the pillows are terribly uncomfortable and they used home-made foam. The bathroom has mould in it and it never got cleaned (we used a wrapper in the bathroom, and the wrapper was still there the next day).