1 reviews | Active since Member
<p>My sister recently had a business trip to Cape Town and booked into the hotel with her company. On the Saturday she worked most of the day and only returned to her room later that evening to discover that her room had been broken into and all her belongings were stolen. She was left with a shampoo, dirty clothes worn the day before and no money. Her suitcase which was locked was broken open and everything stolen. They stole her watch, necklace, earrings, GHD hairstraightener, an enitre bag of clothes, two handbags, cosmetics, perfumes, shoes and work equipment. When she apporoached management she was dismissed and completely disrespected and told it was her fault for not locking her personals away.....understandably yes she should have locked few things in the safe but how on earth does this hotel expect visitors to lock up an entire wardrope in a tiny safe!!!!!!!!!!!!!!!!!!!!!!!!!!!! Her room was locked all windows closed and all possessions locked in her suitcase when she left yet on her return windows were open and the latch on the door was locked and suitcase broken open. This is not the first complaint about the hotel and theft, and definitely lends itself to being an inside job. The hotel have said there is nothing more they can do and told my sister to calm down!!!!! Calm Down are they crazy she flew home in dirty clothes with no money and a dead cell as they stole her charger. Now if this was a normal robbery why not take the kettle in the room, why not take the TV or the bedding or even the pots and pans. this will not be left here and Carte Blanche have been contacted along with a few other visiotrs that have stayed in this hotel. seems to be a patetrn that they steal from their clients, not return deposits paid and scream and swear at clients. Utterly disgusting and definitely not the place to stay. We live in a country where our safety is already tested and you think you stay in a nice hotel only to have everything taken from you and then laughed at!!!!! They should be fired and given a lesson in manners, respect and proper service. Shame on you guys, attitude is shocking. Management is worse than a horses backside at this hotel!!!!</p>
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