False advertising domestic guardians

When we arrived back in SA I approached domestic guardian agency in search of a housemaid to run our household. We have since had 2 maids from them who were totally uns****ed and unreliable. Their s****s did not match the cvs or the so called training she provided. When I approached the agency to share my feedback about the ladies, the owner turned it on me saying that I was the problem, I exploited the workers ( all this was based on hearsay and never actually hearing from me). She called me a degenerate and more horrendous comments followed. I am shocked at her unprofessional stance and would not recommend this agency at all. As a business owner you need to realize that feedback from your client is essential to your success. My family were inconvenienced and although she mentioned that she replaced the first housemaid, I did still pay a placement fee and was never happy with the service provided.