TOODLES MONEY - DOODLES-CAFE

We bought a CRICUT machine and the machine was opened in their Employee’s presence and immediately realized that the machine was defected – resulting in the fact that the 2 persons that attended the training (15 November 2023) could not do practical training due to this. We were informed that we are responsible to report the machine directly to Cricut and sort it out – I made a screenshot of their Cancellation & Return Policy below. We are loosing business due to the fact that we have been battling to get assistance from Cricut and Doodles Café – I purchased this product directly from them so they need to replace the machine and take the defect product and handle this directly with CRICUT. We were not informed that it will be our problem to handle defect products. I also want to point out that on their Website has no Return Policy section – it shows “Coming Soon”.

This is false advertising and misleading customers that is a huge violation of the Consumer Protection Act. See below their wording for Cancellation & Return Policy:

Once in a great while a customer will inform us that they open a product packaged by the manufacturer and the product is defective. In the event you receive a defective product, please contact us immediately and we will ship you a replacement as soon as we receive proof of the product default or after we have received the faulty product.

I have done a PAIA application to get the contact details of the Owner as the one Assistant working there refuses to put me in contact with the Owner and blatantly refuses to give my message to the Owner to speak to her directly. We phoning the business this same person keep slamming the phone down in my ear when she realizes that it is me that is calling.