Customer satisfaction

7 brilliant Tips To satisfy your customers Happy customers are for every company ,but sometimes it's harder satisfy them than others .These 7 tips will definitely keep your clients coming back We 've all been in this situation : customers buy something from you but never returns .This might be a sign that they enjoy your product or service but something still went wrong . Today ,we'll give you 7 pieces of useful advice on how to keep a customer and ensure they keep coming back in the future #1 DELIVERY Offer a delivery service for your product and ensure it's always on time .in case of delays , inform the customer immediately and explain what has happened and how you are going to resolve the problem .once the delivery is complete ,on time or not give them a call and check that everything is in order #2 THANK YOU Thank your customers at the end of every transaction. You can do this with a simple sentence at the bottom of the receipt ,or by sending them an email following the delivery or invoice . #3 Feedback Having completed the sale,call your customer and ask if they 're satisfied. An example of good business practices is what you see at a restaurant before you leave ,they always ask "was everything ok ,did you enjoy your meal?". #4 News& Special offers Keep your customer in the loop by sending them regular update on new service , products and special offers .you can use either your newsletter , social media site or even personal mailings. #5 Gifts Occasionally , surprise your customers with a token of appreciation . you don't have to wait for the holidays to give a gift .Make a list of your customers according to their most frequent purchases and ,once in a while ,let them have a freebie! #6 Getting Cards While most us send yearly seasonal greetings cards to our business partners , I am taking about something else .Take some time FIND OUT MORE ABOUT YOUR CUSTOMERS:when was their company founded ,when's the CLEO'S birthday etc .and then send them a card they won't be expecting - this also works for B2C (Business to costumers) of course . #7 Telepathy Create a database of your customers and THEIR PURCHASING HABITS . Get a head. Of them by contacting them in advance to check if they need to restock ,or to offer something new that you think could be useful to them These seven tips can help keep your clients coming back and certainly speak volumes about your customer relations . A satisfied customers will recommend your services to others and bring you more business in the long -term.