Weak defense

I bought a security door which arrived with an extraordinarily flimsy door handle that immediately bent when pulled shut. The company responded very reasonably and sent a replacement. The replacement upon arrival was flimsily packaged in soft cardboard. Upon opening the handle was discovered to be bent and only marginally less poor in construction than the original. I emailed the company and was told that according to the courier company - which had dropped off the handle about five minutes prior - it had arrived in perfect condition and it was suggested that the damage was personally inflicted and I could buy another one for R750. This is pretty insulting.