Bad service and NO customer care!

2 seperate bad experiences with them last year, but the worst is my beds, still under warranty but 3 and half months later still have not received my new beds. Even messaged the manager in Dec but he ignored my messages and the sales ladie or store manager from Vanderbijlpark had an excuse every week as I have to enquire and she also in Dec ignored my calls and messages! When you phone and ask for a manager number, they aren't allowed to give that out! Seriously pathetic and will never buy anything from any Double click store again!!!