DC
Double Click Furniture
Unclaimed Business
DC
Double Click Furniture
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Double Click Furniture
Double Click Furniture has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Double Click Furniture across 31 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Lethabo
1 reviews | Active since Jan 2020
18 Dec 2025, 10:10
Extremely poor service, broken promises, and lack of accountability – DoubleClick Silverton
Extremely poor service, broken promises, and lack of accountability – DoubleClick Silverton I am extremely disappointed with the service I received from DoubleClick Furniture in Silverton and would not recommend this store to anyone. I bought couches cash for R5,000 before the end of November. Delivery was done in the first week of December, but the wrong colour couches were delivered. I immediately raised this with the delivery team and phoned the store, but they insisted the colour was correct. Later that same day, they delivered to another customer who complained about the exact same issue. Only then did they take my complaint seriously. After that, I was told they no longer had the fabric I originally selected. I was given two options: 1. Take a refund, or 2. Take different couches on display for R6,000 and pay an extra R1,000 — even though this was entirely their mistake. I was then told they would check with the factory and deliver the correct couches the following week. That delivery never happened. This dragged into the second and then third week after full cash payment, with no couches and no clear communication. I visited the store twice. The store manager said he wanted to “save the sale,” but the senior manager refused to honour the price I had already paid. When I requested a full refund including delivery, I was told the delivery company is outsourced and that I must deal with them myself — despite the fact that I contracted with DoubleClick, not the delivery company. The senior manager showed very little interest in resolving the issue and simply apologised for the inconvenience without taking responsibility. Only after I mentioned escalating the matter to the Consumer Ombudsman did they suddenly say they would find the fabric and make the couches. I was told the couches would arrive at the store on Wednesday 17 December and be delivered to me the following morning. Once again, I had to call them myself for an update. I was promised delivery after 10am today, but it is now close to 12pm and nothing has arrived. I was later told the drivers were busy with stock taking. This entire experience has been marked by: Wrong items delivered Delays and broken promises Poor communication Passing responsibility to third parties Lack of accountability and customer care As a customer who paid cash, I expected far better treatment. This has been stressful, time-consuming, and completely unnecessary. I am not happy with the service and will never shop at DoubleClick Silverton again.
Helpful (0)
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Lethabo
1 reviews | Active since Jan 2020
18 Dec 2025, 10:10
Extremely poor service, broken promises, and lack of accountability – DoubleClick Silverton
Extremely poor service, broken promises, and lack of accountability – DoubleClick Silverton I am extremely disappointed with the service I received from DoubleClick Furniture in Silverton and would not recommend this store to anyone. I bought couches cash for R5,000 before the end of November. Delivery was done in the first week of December, but the wrong colour couches were delivered. I immediately raised this with the delivery team and phoned the store, but they insisted the colour was correct. Later that same day, they delivered to another customer who complained about the exact same issue. Only then did they take my complaint seriously. After that, I was told they no longer had the fabric I originally selected. I was given two options: 1. Take a refund, or 2. Take different couches on display for R6,000 and pay an extra R1,000 — even though this was entirely their mistake. I was then told they would check with the factory and deliver the correct couches the following week. That delivery never happened. This dragged into the second and then third week after full cash payment, with no couches and no clear communication. I visited the store twice. The store manager said he wanted to “save the sale,” but the senior manager refused to honour the price I had already paid. When I requested a full refund including delivery, I was told the delivery company is outsourced and that I must deal with them myself — despite the fact that I contracted with DoubleClick, not the delivery company. The senior manager showed very little interest in resolving the issue and simply apologised for the inconvenience without taking responsibility. Only after I mentioned escalating the matter to the Consumer Ombudsman did they suddenly say they would find the fabric and make the couches. I was told the couches would arrive at the store on Wednesday 17 December and be delivered to me the following morning. Once again, I had to call them myself for an update. I was promised delivery after 10am today, but it is now close to 12pm and nothing has arrived. I was later told the drivers were busy with stock taking. This entire experience has been marked by: Wrong items delivered Delays and broken promises Poor communication Passing responsibility to third parties Lack of accountability and customer care As a customer who paid cash, I expected far better treatment. This has been stressful, time-consuming, and completely unnecessary. I am not happy with the service and will never shop at DoubleClick Silverton again.
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Anonymous
1 reviews | Active since Jan 2020
12 Feb 2025, 14:30
I paid now they don't know when I am getting my couches
I went in store, paid for my bed and a couch. I was advised that the couch would take 2 weeks to have ready and delivered to me. I placed the order and paid on 25/01/2025 ; the order was meant to arrive on 08/02/2025 having not heard anything from Double Click, I called to confirm the date and time for the delivery on 05/02/2025 I was advised that they did not capture my order and they would send the details to the warehouse and escalate the process for me, I was promised the order would be ready on 15/02/2025. When I called today I was advised that my order is not ready and they don't know when it will be ready.
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Anonymous
1 reviews | Active since Jan 2020
12 Feb 2025, 14:30
I paid now they don't know when I am getting my couches
I went in store, paid for my bed and a couch. I was advised that the couch would take 2 weeks to have ready and delivered to me. I placed the order and paid on 25/01/2025 ; the order was meant to arrive on 08/02/2025 having not heard anything from Double Click, I called to confirm the date and time for the delivery on 05/02/2025 I was advised that they did not capture my order and they would send the details to the warehouse and escalate the process for me, I was promised the order would be ready on 15/02/2025. When I called today I was advised that my order is not ready and they don't know when it will be ready.
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Phindile M
1 reviews | Active since Jan 2020
20 Nov 2024, 17:39
I would not recommend this shop even to my worst enemy.
Pathetic furniture and pathetic service The couch that I bought in July is now sinking in. The paint is chipping from the TV stand. Horrible!!! Horrible. I am still waiting for my refund since July,sales lady Lihle is a **** and a *****. You will wait months for your refund You are lucky if you even get it. She said it will take 7 days it's now has been months.
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Phindile M
1 reviews | Active since Jan 2020
20 Nov 2024, 17:39
I would not recommend this shop even to my worst enemy.
Pathetic furniture and pathetic service The couch that I bought in July is now sinking in. The paint is chipping from the TV stand. Horrible!!! Horrible. I am still waiting for my refund since July,sales lady Lihle is a **** and a *****. You will wait months for your refund You are lucky if you even get it. She said it will take 7 days it's now has been months.
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Deon S
1 reviews | Active since Jan 2020
17 Nov 2024, 08:31
Double Click Furniture ***********.
I bought a bedroom set from Double Click Furniture more than 2 months ago. The dresser was scratched and the sales person said that the unit would be replaced asap. It is 2 months later and they just let me know that the delivery is not happening today after waiting the whole day yesterday when delivery was promised. I was at the shop 3 times in the last 3 weeks to get this resolved and still no action taken. Many messages back and forth all with empty promises. When I posted a bad review on their website they asked me to remove it and that the issue would be resolved asap. That didn't happen. After sales service one of the worst I ever experienced. Not happy at all with Double click Bonearo Park.
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Deon S
1 reviews | Active since Jan 2020
17 Nov 2024, 08:31
Double Click Furniture ***********.
I bought a bedroom set from Double Click Furniture more than 2 months ago. The dresser was scratched and the sales person said that the unit would be replaced asap. It is 2 months later and they just let me know that the delivery is not happening today after waiting the whole day yesterday when delivery was promised. I was at the shop 3 times in the last 3 weeks to get this resolved and still no action taken. Many messages back and forth all with empty promises. When I posted a bad review on their website they asked me to remove it and that the issue would be resolved asap. That didn't happen. After sales service one of the worst I ever experienced. Not happy at all with Double click Bonearo Park.
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Chantelle V
1 reviews | Active since Jan 2020
21 Aug 2024, 09:15
DO NOT USE THEM
Sho, where do I begin! We bought a couch last year November! Less than a month later we got hold of them to say we weren’t happy due us sitting on wooden bars (the cushions were terrible and pathetic) no real help was offered!! Eventually I go ahold of them and again, nothing came from it until I posted reviews! The warehouse manager (I think) Karen (from head office) got in touch with me to resolve this issue! They fetched the couches and of course, we were without couches for a while! I explained the issue and she even said they stopped using that specific supplier or material as it was no good! I gave them suggestions on how to fix the issue! We then got our couches back and they decided to stuff the **** out of them with cheap white fluff! The couches came back in a semi good condition! Wishing two weeks, we were back to the same problem but now the zips are broken and fluff vomiting out of the cushions!!! Told them I want a refund as I’m over it!!! I saved money to buy a couch and I feel they stole it from me and gave me a cheap, ****py, unusable couch!!! Karen has not reached out to me! I do not recommend buying any products as they are cheaply made, unusable and you will get absolutely no service!! STAY AWAY!!!!
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Chantelle V
1 reviews | Active since Jan 2020
21 Aug 2024, 09:15
DO NOT USE THEM
Sho, where do I begin! We bought a couch last year November! Less than a month later we got hold of them to say we weren’t happy due us sitting on wooden bars (the cushions were terrible and pathetic) no real help was offered!! Eventually I go ahold of them and again, nothing came from it until I posted reviews! The warehouse manager (I think) Karen (from head office) got in touch with me to resolve this issue! They fetched the couches and of course, we were without couches for a while! I explained the issue and she even said they stopped using that specific supplier or material as it was no good! I gave them suggestions on how to fix the issue! We then got our couches back and they decided to stuff the **** out of them with cheap white fluff! The couches came back in a semi good condition! Wishing two weeks, we were back to the same problem but now the zips are broken and fluff vomiting out of the cushions!!! Told them I want a refund as I’m over it!!! I saved money to buy a couch and I feel they stole it from me and gave me a cheap, ****py, unusable couch!!! Karen has not reached out to me! I do not recommend buying any products as they are cheaply made, unusable and you will get absolutely no service!! STAY AWAY!!!!
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