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Lethabo
Active since Jun 2024
6
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Reviews
6 reviews2 months ago
Thando Malefetse Th...
Thando Malefetse Thank you for the great service - explaining the insurance details properly and answering all my questions satisfactorily.
56 replies
4 months ago
Extremely poor service, broken promises, and lack of accountability – DoubleClick Silverton
Extremely poor service, broken promises, and lack of accountability – DoubleClick Silverton I am extremely disappointed with the service I received from DoubleClick Furniture in Silverton and would not recommend this store to anyone. I bought couches cash for R5,000 before the end of November. Delivery was done in the first week of December, but the wrong colour couches were delivered. I immediately raised this with the delivery team and phoned the store, but they insisted the colour was correct. Later that same day, they delivered to another customer who complained about the exact same issue. Only then did they take my complaint seriously. After that, I was told they no longer had the fabric I originally selected. I was given two options: 1. Take a refund, or 2. Take different couches on display for R6,000 and pay an extra R1,000 — even though this was entirely their mistake. I was then told they would check with the factory and deliver the correct couches the following week. That delivery never happened. This dragged into the second and then third week after full cash payment, with no couches and no clear communication. I visited the store twice. The store manager said he wanted to “save the sale,” but the senior manager refused to honour the price I had already paid. When I requested a full refund including delivery, I was told the delivery company is outsourced and that I must deal with them myself — despite the fact that I contracted with DoubleClick, not the delivery company. The senior manager showed very little interest in resolving the issue and simply apologised for the inconvenience without taking responsibility. Only after I mentioned escalating the matter to the Consumer Ombudsman did they suddenly say they would find the fabric and make the couches. I was told the couches would arrive at the store on Wednesday 17 December and be delivered to me the following morning. Once again, I had to call them myself for an update. I was promised delivery after 10am today, but it is now close to 12pm and nothing has arrived. I was later told the drivers were busy with stock taking. This entire experience has been marked by: Wrong items delivered Delays and broken promises Poor communication Passing responsibility to third parties Lack of accountability and customer care As a customer who paid cash, I expected far better treatment. This has been stressful, time-consuming, and completely unnecessary. I am not happy with the service and will never shop at DoubleClick Silverton again.
0 replies
6 months ago
Dissatisfaction with repair process
I took my car in for repairs on the 8th of September. Gideon Roux Auto Body informed me that MiWay had given them 15 business days to complete the repairs. That timeline ended around Monday or Tuesday last week, yet my car is still not ready. Only on Monday this week did the auto body shop request “additionals” from MiWay, which caused further delays. This is concerning because the issue with the radiator bottle was known before or when the vehicle was taken in. According to the auto body, they allegedly submitted a request on the 14th of September, but MiWay claims they never received anything. It appears that between the 14th and the 29th of September, neither party took the necessary steps to resolve the issue — resulting in unnecessary delays. Now both MiWay and the auto body are shifting blame, and no one is taking accountability. The repairs have gone far beyond the estimated timeframe, and the lack of communication from both parties has been extremely frustrating. To make matters worse, I had informed the auto body shop from the start that I do not have a courtesy car benefit and that this is the only vehicle I have. Despite that, my situation was completely disregarded. An assessor contacted me early this morning (around 7 a.m.) and promised to follow up after I called him back before 8 a.m. However, I’ve had no feedback since then. I’ve now been waiting for a month, and while they claim the car “should be ready tomorrow,” I have very little confidence given how things have been handled. I’m very disappointed with the poor communication, lack of urgency, and failure to meet deadlines from both MiWay and Gideon Roux Auto Body Repairs.
0 replies
6 months ago
Dissatisfaction with claims and repair process
I took my car in for repairs on the 8th of September. Gideon Roux Auto Body informed me that MiWay had given them 15 business days to complete the repairs. That timeline ended around Monday or Tuesday last week, yet my car is still not ready. Only on Monday this week did the auto body shop request “additionals” from MiWay, which caused further delays. This is concerning because the issue with the radiator bottle was known before or when the vehicle was taken in. According to the auto body, they allegedly submitted a request on the 14th of September, but MiWay claims they never received anything. It appears that between the 14th and the 29th of September, neither party took the necessary steps to resolve the issue — resulting in unnecessary delays. Now both MiWay and the auto body are shifting blame, and no one is taking accountability. The repairs have gone far beyond the estimated timeframe, and the lack of communication from both parties has been extremely frustrating. To make matters worse, I had informed the auto body shop from the start that I do not have a courtesy car benefit and that this is the only vehicle I have. Despite that, my situation was completely disregarded. An assessor contacted me early this morning (around 7 a.m.) and promised to follow up after I called him back before 8 a.m. However, I’ve had no feedback since then. I’ve now been waiting for a month, and while they claim the car “should be ready tomorrow,” I have very little confidence given how things have been handled. I’m very disappointed with the poor communication, lack of urgency, and failure to meet deadlines from both MiWay and Gideon Roux Auto Body Repairs.
53 replies
8 months ago
I received great service from a very friendly consultant
I received great service from a very friendly consultant. They were very helpful with the whole process
1 reply
22 months ago
I don't have any complains
I don't have any complains. They provide exceptional service. Mandisa Ledwaba gave me exceptional service, she was friendly and happy to explain our give clarity
53 replies
Review Distribution
5 Star
3 (50%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
3 (50%)