DISQUS COMMENTS THREAD

I have been trying to close a comments section thread on an article by "Downdetector on ZA Telkom" for days now, to no avail. I used all the avenues given on Disqus's support pages, so I don't know WHAT to do anymore. WHY is there not a Support EMAIL or CONTACT NUMBER for Disqus to explain to someone to PLEASE JUST CLOSE MY THREAD. I have received these emails on this article comments thread over and over (there are about 5 000 on the article). Please, if someone at DISQUS can read this, PLEASE CLOSE MY THREAD on DOWNDETECTOR's article on ZA TELKOM and my Avatar is LBS ! It would be highly appreciated.